An accomplished driven Senior Manager and Change Leader for client and customer facing programmes with 15+ years specific airport management, regulatory and operational change experience including A-CDM implementation leader. Unique proven ability to juggle conflicting demands and deliver work on-time, within budget, every-time to the highest possible standards to create world-class operational projects and performance results. With specialist knowledge and proven track record within construction, systems, people and process change and ATM / aviation sectors has depth of understanding on all factors which contribute to the delivered level of performance across the business. Being quickly able to identify and drive process and key business opportunities for improvement and develop multi-agency / organisation solutions and relationships.

Head of Service Transformation & Ops Efficiency @ Heathrow Airside Operations From August 2015 to Present (4 months) Airfield Efficiency & Resilience Development Programme Leader @ Inter company role transfer; Accountable for leading all Airfield Efficiency & Resilience project developments and implementations into Heathrow Operations to include;- A-CDM Phase II, Airspace changes, NavAids (eILS/GBAS), Time Based Separations (TBS), AMAN/Surface Manager/DMAN, APOC AOP etc. (Incl. Davies Commission Report) From May 2014 to Present (1 year 7 months) AirPort Operational Control (APOC) - Business Change Leader @ Major new operational change programme. Incl. A-CDM subject matter expert (SME) Heathrow Airport From May 2013 to Present (2 years 7 months) Air Traffic Management (ATM) and Airside Manager @ Leading strategic ATM projects to enhance the end to end ATM process and resilience at Heathrow Airport. Specifically leading the 'Airfield Management and Surface Efficiency' programme of works including A-CDM implementation, Adverse Conditions and AMAN/DMAN/SMAN integration + other SESAR projects. Acting as subject matter expert within the ATM sector and liasson point for Eurocontrol for above business change projects. From June 2012 to Present (3 years 6 months) Director / Lead Consultant @ From December 2010 to July 2012 (1 year 8 months) Business Change Leader @ From February 2009 to January 2011 (2 years) Business Development Leader @ From April 2004 to February 2009 (4 years 11 months) Engineering Production Leader @ From June 2002 to March 2004 (1 year 10 months) Business Strategy Manager @ From April 1999 to June 2002 (3 years 3 months) Head of UK Planning & Project Management Methods @ From April 1997 to 1999 (2 years) Civil Engineer - Various @ From 1988 to 1997 (9 years)

BEng(Hons)* @ The University of Bolton From 1988 to 1992 NEBOSH @ University of Kent From 1992 to 1994 HND @ North East Surrey College of Technology (Nescot) From 1997 to 1999 Alison Bates is skilled in: Project Planning, Airlines, Project Management, Leadership, Airports, Stakeholder Management, Aviation, Change Management, Program Management, Project Delivery, Business Transformation, Contract Management, Business Process Improvement, Operations Management, Process Improvement