Human Resources / Strategic Management • Excellent education including MBA in Strategic Management and BBA in Organization Behavior and Human Resource Management with a minor in Psychology (Summa Cum Laude) • Experienced in human resource generalist functions, recruiting, new hire orientations, employee relations, and customer service • Exceptional organizational, problem solving, and interpersonal skills • Excellent communication skills; experienced in researching, writing, presenting, and training Highly motivated, self-disciplined individual who is accustomed to multi-tasking and setting priorities. I am seeking an opportunity to utilize my experience, education, knowledge, and skills in a management or human resources position. Alicia Merkel [email protected] Specialties: Customer Service Training Recruiting

Human Resources Coordinator @ From June 2015 to Present (7 months) Human Resources / Distribution Center Recruiter - Alliance DC @ • Recruit for all hourly and salaried positions at the Alliance Distribution Center • Screen resumes in HR Smart, PeopleAnswers, and various job boards • Conduct phone and on-site interviews • Schedule and conduct new hire orientations • Verify I-9 documentation, use E-verify and Compli-9, and conduct yearly I-9 audits • Administer pre-employment testing and submit background checks • Attend career fairs and various recruiting events • Perform customer service functions by answering employee requests and questions, assisting in yearly open enrollment and biometric screenings • Manage performance appraisal process • Assist / lead various projects such as the Wellness Challenge, wage survey, and creation of training materials for new recruiters • Led and motivated the Alliance DC teams in the Wellness Challenge achieving first place for the entire company • Earned the inaugural DC HR Shining Star Award From January 2012 to May 2015 (3 years 5 months) Human Resources Coordinator @ • Processed payroll daily including entering schedules, hours worked, time off requests, support and production bonuses, etc. • Ran routine reports on hours and attendance • Tracked perfect attendance • Entered new hires into Oracle and Workbrain and created new hire files • Performed customer service functions by answering employee requests and questions • Participated in benefits administration and benefits enrollment and other projects as assigned From October 2010 to January 2012 (1 year 4 months) Transaction Coordinator/Office Manager @ • Scheduled and coordinated all aspects of buying and closing of properties with the sellers, buyers, mortgage companies, and title companies • Responsible for all aspects of residential listings including preparing listing presentations, photographing and taking measurements of the home, and entering the listing into all appropriate databases and websites • Monitored and completed all steps within the closing process, which involved continuous interaction with mortgage companies, title companies, agents, and clients • Communicated with clients, both buyers and sellers, on a regular basis From July 2009 to October 2010 (1 year 4 months) Human Resources Assistant / Management Trainee @ Human Resources Assistant September 2008 – March 2009 •Assisted HR Manager with all aspects of HR including job descriptions, new hire packet, monitoring vacation policies and procedures, and various HR projects •Managed personal time off and flexible reimbursement programs for the company •Cross-trained employees on various systems and operational processes Management Trainee April 2007 - September 2008 • Blue Wing Transportation and Blue Wing Express– Learned all aspects of the organization including customer service, dispatch, routing, quoting, tracking and tracing, and obtaining/processing proof of deliveries • Corporate – Learned and performed accounting processes for accounts payable and receivable, handled customer and vendor contact, and resolved accounting issues • Trained Rhode Island staff in Key Point accounting • Delivery Network – Learned order processing and invoicing • Interim Security Coordinator From April 2007 to March 2009 (2 years) Sales Assoc. @ From 2002 to 2007 (5 years) Graduate Assistant @ Graduate Assistant for E-management January 2006 – May 2006 • Responsible for grading assignments on a timely basis • Provided regular feedback to the students Graduate Assistant for Communicating in Business January 2005 – December 2005 • Responsible for grading assignments on a timely basis • Provided regular feedback to the students • Input and tracked grades within the grading system • Interfaced with students (counseled, instructed, etc.) From January 2005 to May 2006 (1 year 5 months) Accounting Assistant @ From June 2004 to December 2004 (7 months)

MBA, Strategic Management @ University of North Texas From 2004 to 2006 BBA, Organizational Behavior and Human Resource Management with a Minor in Psychology @ University of North Texas From 2000 to 2004 Alicia Merkel is skilled in: Human Resources, Training, Employee Relations, Customer Service, Applicant Tracking Systems, Recruiting, HRIS, FMLA, New Hire Orientations, Employee Benefits, Outlook, Organizational Development, Management, Talent Acquisition, Time Management, Policy, Personnel Management, Interviews