Operations and Process Strategy | Business Improvement | Program Management | Lean Six Sigma | Salesforce
London, United Kingdom
Accenture
Management Consultant
May 2014 to Present
London, United Kingdom
AON Ventures
Principal
May 2013 to Present
London, United Kingdom
Talk Talk
Head of Business Operations
September 2010 to May 2014
Tiscali UK
Business Change Manager
May 2008 to September 2010
London, United Kingdom
Carphone Warehouse
Business System Consultant
April 2006 to May 2008
London, United Kingdom
Carphone Warehouse
Billing Consultant
November 2004 to May 2006
London, United Kingdom
An operations and process strategy expert, with a specialist tool kit spanning projects in the Telecom, Media, Retails, utilities. Key strengths include: - Service Transformation - Business Process Design - Salesforce CRM integration and transformation - Complexity Value Stream - Lean Six Sigma - Program Management - Innovative Strategy Development - Project and Program Management - Client... An operations and process strategy expert, with a specialist tool kit spanning projects in the Telecom, Media, Retails, utilities. Key strengths include: - Service Transformation - Business Process Design - Salesforce CRM integration and transformation - Complexity Value Stream - Lean Six Sigma - Program Management - Innovative Strategy Development - Project and Program Management - Client + Stakeholder Management - Consulting Methodology Expertise - ITIL - Service management
What company does Alexander Nejat work for?
Alexander Nejat works for Accenture
What is Alexander Nejat's role at Accenture?
Alexander Nejat is Management Consultant
What industry does Alexander Nejat work in?
Alexander Nejat works in the Telecommunications industry.
📖 Summary
A senior executive with a proven ability to be a catalyst for positive transformation. An extensive experience in transforming businesses, technical and operational business units, programme management, large-scale onshore/offshore call centre operations, outsourcing strategies, commercial negotiations, resource planning, and management information. I have successfully designed and led numerous customer experience improvement programmes that have reduced regulatory complaints, increased customer satisfaction (NPS), and significantly decreased costs through improved operational efficiencies and process improvements. Specialities: Business transformation,Business process remodelling. Designing and executing Business cost reduction programmes. Talent identification and coaching/development. BPO Transition through solution design, build and delivery, Leadership, Outsourcing, Customer experience, Call centre management, Vendor management, Project Management.Management Consultant @ An operations and process strategy expert, with a specialist tool kit spanning projects in the Telecom, Media, Retails, utilities. Key strengths include: - Service Transformation - Business Process Design - Salesforce CRM integration and transformation - Complexity Value Stream - Lean Six Sigma - Program Management - Innovative Strategy Development - Project and Program Management - Client + Stakeholder Management - Consulting Methodology Expertise - ITIL - Service management From May 2014 to Present (1 year 8 months) London, United KingdomPrincipal @ From May 2013 to Present (2 years 8 months) London, United KingdomHead of Business Operations @ From September 2010 to May 2014 (3 years 9 months) Business Change Manager @ From May 2008 to September 2010 (2 years 5 months) London, United KingdomBusiness System Consultant @ From April 2006 to May 2008 (2 years 2 months) London, United KingdomBilling Consultant @ From November 2004 to May 2006 (1 year 7 months) London, United KingdomBSC Hons, BSc Business Management Information Systems @ University of Roehampton From 2000 to 2003 Heathlands From 1994 to 1997 Alexander Nejat is skilled in: Business Analysis, Business Process, Telecommunications, Service Delivery, Change Management, Management, ITIL, User Acceptance Testing, Sla, Requirements Gathering, Leadership, Project Delivery, Call Centers, Business Intelligence, Team Management
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
2 year(s), 4 month(s)
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