Hello my name is Akeem Woods I'm an IT Support Engineer. My IT work experience, certifications, and friendly nature makes me an exceptional candidate for any position. I'm certain that I have the right skills and capabilities to contribute considerably to the IT division. During my seven years experience in Infrastructure support, I have acquired a professional background and broadened my horizon in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, printers, servers, networking hardware, and software. I’m highly skilled in delivering very complex technical information to non-technical and technical end-users and coworkers. In addition, I am task oriented, get pleasure from accepting new complex challenges, and persistently keep relevant with the most recent advancements in the IT field. As you are looking for an IT Engineer who has outstanding people and technical troubleshooting skills while having the ability to provide the best support to your client, I can be the right addition to your team. I am positive it would be equally beneficial to meet and talk about the goals of your organization and how my skill set and abilities can assist you attaining those goals. I can be reached at (917) 526-2190 or via email at [Akeem.Woods@Yahoo.com]. Thank you for your time and consideration. Sincerely yours, Akeem Woods

Field Engineer @ PCM – New York, NY 05/2015 – 06/2015 (Contract) Field Engineer Several desk moves Computer wiping Data retention Advanced security handling on laptops/Desktops Advanced encryption management on laptops/Desktops From May 2015 to June 2015 (2 months) Greater New York City AreaIT Infrastructure Analyst @ Sole IT for USA and Canada Remote support for UK and Hong Kong All Software and Hardware systems support Server maintenance and Network support (Server upgrades, Patching, and daily system test. Cabling and Wireless setup, Re-organization of cables and addition of network jacks and telephony network setup and conference room wireless and wired network setup.) AD Management, Citrix Management (Daily AD usage for updating users credentials, user information, AD cleanups, adding user permissions and removing rights and moving/adding desktop and laptops to OU's.) Cisco phone management and maintenance Vsphere Support (Use of Vsphere to manage servers and remote support to other Bases Servers for clean up and system checks.) Lync support and Lync Server Administration (Adding/Creating new users, Setting rights and permissions to Video conferencing and Lync phone usage.) Apple and Mac management and maintenance ( Technical software troubleshooting.) Mobile phone and tablet support ( Control of corporate I-phones, I-Pads and Mac-books with thunderbolt connections through Air-watch.) Printer support (Removal and replacement of Ricoh and HP printers, setup and configuration of Ricoh and HP printer to do stored prints, locked scan boxes, and ability to print from Multiview Client – Trading Partner/Peach Tree.) From September 2014 to April 2015 (8 months) Global Support desk Analyst @ Remote support to users around the world ( Provided remote support to users all across the Globe from multiple companies and corporations for problems ranging from password resets to Advanced Google chrome graphic troubleshooting.) Knowledge of Vsphere (Use of Vsphere to manage servers and remote support to other Bases Servers for clean up and system checks.) All Microsoft support (Support in all Microsoft products and software.) All operating systems Support ( Support of Linux, Unix and Mac AD Support (Daily AD usage for updating users credentials, user information, AD cleanups, adding user permissions and removing rights and moving/adding desktop and laptops to OU's.) On-Boarding and off-boarding users (Adding and removing users from the Company.) Network troubleshooting (Wireless and Wired network Issue replication and resolution.) Cloud management (Cloud based network topology and data transfer structure management and troubleshooting.) On site support given to users. From May 2014 to September 2014 (5 months) Greater New York City AreaWindows Systems Administrator @ Hardware and Software support for clients phones and Systems (IOS and Windows). Virtual Management Support (On site and Off Site) Printer support and management. Microsoft 365 Support. Microsoft Lync 2010 Troubleshooting, user migration and upgrade from 2010 to 365. Microsoft Outlook Support. Telecommunication System Replacement. Network Migration and Replacement. AD Support. On Boarding and off boarding users. Server, UPS, Switch and router racking and setup. Cloud Management. From November 2013 to May 2014 (7 months) Desktop Support Technician @ Hardware and Software support on client systems. Virtual Management Support (On site and off site). AD Support. Print server management. Provide White Glove service to the OR, PACU, MICU, and other urgent care locations in the hospital. From April 2013 to November 2013 (8 months) Help Desk Associate @ Helpdesk Support for Robinhood program. From August 2012 to December 2012 (5 months) Desktop Support @ / Help desk consultant Provided support for project (Robinhood) Furthering Child learning and education. Assisted the helpdesk support team on daily basis. Troubleshoot problems with Lenovo ThinkPad (X1, X201, T40, and various others). Assisted with network issues, also user set-ups, presentation setups and meeting set-ups. Mapped network drives, .PST files, Data recovery, network program installation From January 2012 to January 2012 (1 month) Computer Systems Engineer @ Configured Windows Exchange Server 2007 and 2010 Knowledge of VMware on Windows Systems and Linux, Troubleshoot network servers HP, Dell and IBM. Upgrading systems Windows XP to Windows 7, Upgrading Microsoft office and components from 2007, 2003, 2000 to 2010, troubleshooting issues using virtual and remote ways techniques and data recovery and backup. PXE reinstall of software and Operating systems, Remote log-in/repair, scripting, Microsoft outlook troubleshooting, Shares troubleshooting, Mass usage of virtual desktop, and Reorganization of management information. Daily walkthroughs on all machines and creator of Decision One Google storage and updates. Maintaining Kiosk systems including reconfiguring systems and repairing systems. Installing/reinstalling software on laptops, Desktops, Printers, Gate readers, Biometric time clocks, Tape drive replacements, and Network switch maintenance. Cabling and hardware replacement Installation on HBA cards and installation on fiber cables, CAT 5/6 Cable installation and removal From January 2011 to January 2012 (1 year 1 month) Computer systems engineer @ Computer systems support for United airlines. From 2011 to 2012 (1 year) Easy Tech @ Costumer assistance and desktop/laptop repair. From September 2010 to June 2011 (10 months) Easy technician / Sales Associate @ Consulted and assisted customers. Repaired laptops and desktops. Reinstalled operating systems and troubleshooting network, firewall and software issues From January 2010 to January 2011 (1 year 1 month) Site Technician @ Installed and configured Windows 9x, Windows NT and Windows 2000 including Outlook 98/2000 and other third party applications. Significantly reduced configuration time on all Windows Workstations by employing the use of Norton Ghost. Installed and configured network printers Troubleshot and repaired hardware in personal computers and printers in a network environment. Resolved software related issues expediently. Logged detailed records of maintenance performed on personal computers and printers Provided desktop support on Windows Server 2003/2008, Windows 2000 Professional, Windows NT Workstation, Windows 7, Windows 9x, MS Office 97/2000, Mac “Classic” and various third party applications. Hands-on helpdesk experience. Desktop Support- Assigned to Various Departments Troubleshoot, upgrade and assist in maintenance of various desktop and laptop models. Update BIOS/Firmware Levels Install Network Operating Systems and implementation of Load Balancing on various Router, Switch, and Hub systems. Perform backup of user’s data on various desktops and laptops. Performed Baseline test on several systems Perform Problem Determination by using Diagnostic Utilities Investigate and resolve network outages and performance issues Support clients with emergency on call network services. Administer network issue for Windows NT/2000/XP/Win 7 Install and configure Cisco network operations. Troubleshooting of TCP/IP connectivity using PING, TRACERT, and IPCONFIG. Maintain user and group accounts Repair HP, IBM, and Dell Desktops and Laptops, HP, LEXMARK and Xerox Printers. BlackBerry Support, I-Phone support. Experience in configuring A/V systems for web conferences. From January 2009 to January 2010 (1 year 1 month)

High School, Cisco Networking @ George Westinghouse High School From 2009 to 2012 Akeem Woods is skilled in: Servers, Active Directory, Hardware, Windows Server, XP, Operating Systems, Troubleshooting, Computer Hardware, Unix, VMware, Linux, HP, Technical Support, Solaris, Windows 7