Jill KnappPresident / Principal Consultant / Master Trainer / Curriculum & Courseware Designer
Greater Philadelphia Area
President / Principal Consultant / Master Trainer / Curriculum & Courseware Designer
Curriculum Designer / Adjunct Professor of IT Service Management
Author: "ITIL V3 Foundation Exam Video Mentor (2010)" Pearson / InformIT
Senior Consultant / Master Trainer
ITIL SME / Technical Account Manager / Managing Consultant
Technology Services Manager (C-Level)
Technical Account Manager / Team Lead
Director of Information Technology
Montclair State University
Recommendations: 18
ITIL
IT Management
Customer Satisfaction
Technical Writing
Teaching
Curriculum Design
Team Integration
Documentation