• Experience with adding/removing computer hardware
• Knowledge of basic computer hardware support and troubleshooting
• Knowledge of configuring and troubleshooting Microsoft Office 2010 application
• Experience with connecting Microsoft Office Outlook 2010 to Microsoft Exchange
• Understanding of help desk metrics, prioritizing issues, and methods of provid
• Experience with Windows operating system networking
• Experience with TCP/IP
• Experience with IPv4 and IPv6 configurations and troubleshooting