VPI

At VPI, we’re building software that is changing the way the enterprises, government agencies and first responders service and engage their customers. We’re on mission to replace the world’s inefficient call recording and contact center software with apps people love. Our VPI EMPOWER™ Web-based software suite is an extraordinary example of American ingenuity combined with roll-up-your-sleeves hard work and purpose. Every module within the suite – from call recording, speech analytics and quality assurance to workforce management, business intelligence, E-learning and Virtual Call Agents – leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights and automate hundreds of manual tasks performed within contact centers today. VPI’s approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a quick return on investment.