The Property Ombudsman

The Property Ombudsman (TPO) provides an impartial, independent service for unresolved disputes between consumers and property agents. With 24 years of experience and over 30,000 UK sales and letting agents’ offices registered, TPO is the primary dispute resolution service for the property industry. The Ombudsman's role is to consider complaints against the agents'​ obligation to act in accordance with TPO's Codes of Practice and to propose a full and final resolution of the dispute. Where appropriate he will make an award of financial compensation and/or direct the agent to take another action. Consumers are not bound by the Ombudsman’s decision however, registered agents are. TPO’s Codes of Practice provide agents with TSI approved standards which enhance client protection and saves time and potential legal fees when disputes arise. TPO also provides advice and guidance for consumers and agents on matters of best practice and regularly contributes to the trade media. TPO provides consumers with a free and impartial route to resolve disputes, avoiding potential legal action. TPO also produces consumer guides for buyers, sellers, landlords and tenants and guidance for consumer advisors when dealing with complainants. TPO is a member of the Ombudsman Association (formerly the British and Irish Ombudsman Association) and adheres to its principles of good governance; independence, openness, transparency, accountability, integrity, clarity of purpose and effectiveness.