Teleperformance Greece

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe and the Middle-East and in 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa.We are currenlty operating in 7 sites (plus 1 under construction), with over 9,500 agent seats, serving over 140 markets in 36 languages & dialects and employing more than 8,200 people from 91 nationalities, 6,700 of which are multilingual, handling 47+ mil. interactions annually.A Quality Management Certified Company and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of four multilingual hubs in Athens, one site in Thessaloniki, one site in Chania, and one more in Tirana-Albania; with a combined capacity of more than 8,950 agent workstations. We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Retail and e-Retail, Technology, Telecommunications, and Travel arena and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and -most of all- with a performance driven orientation that results in the consistent achievement of KPIs, CSAT, ESAT, NPS, and QA scoring; Teleperformance Greece was honored in 2017 and again in 2018 to be named the Best Multilingual Contact Center at the European Contact Centre & Customer Service Awards (ECCCSAs).