ONE Contact Center

One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales and Recruitment Process Outsourcing.We differentiate ourselves in this space with our passion for people complimented with the latest innovation and technology in training, coaching and development to create breakthrough outcomes in Customer Experience.With an average of 20% improvement in Customer Satisfaction, First Call Resolution, Sales and Average Handle Time, we improve brand loyalty and customer retention.Our value proposition: Start of project - up to 70% from your current US costs or 10% Philippine Costs. 3 to 6 months - +/- incremental 10% costs savings and incremental revenue through efficiencies driven by innovations in agent training, coaching and development.6 + Months - incremental 2.5% to 5% savings on Volume discount.