NarrativeDx, a Press Ganey solution

Negative patient experiences cost hospitals millions of dollars each year through lost reimbursements, decreased referrals, and increased staff turnover.NarrativeDx uses AI to identify actionable insights from patient feedback to improve CAHPS scores, increase referrals and reduce nurse turnover. We go beyond survey scores by analyzing comments from rounding tools, satisfaction surveys, online reviews, social media and beyond to help hospitals provide excellent experiences that drive up to 50% improvement in financial performance.PATIENT EXPERIENCE ANALYTICSUnderstand your whole world of patient feedbackDriving exceptional patient experience with the NarrativeDx analytics platform is the right strategy for better clinical outcomes and growth.Identify root-cause insights to drive business decisionsWhile healthcare organizations have plenty of check-box patient feedback scores from sources like HCAHPS, internal surveys, and rounding, this information doesn’t reveal the real reasons why patients feel the way they do.Leverage the most powerful patient experience solution availableThe true value of your patient feedback comes from analyzing both your quantitative (checkbox) and qualitative (comments) data. Only then can you begin to understand key issues and create focused improvement plans.