Intersoft International

INTERSOFT® is CXM, EXM, HCM, WFM solutions-, services- and people provider to internal- and external customer service-, support-, human resource-, technology- and finance departments of enterprises and companies that are active in a large variety of sectors, like: automotive, finance, bpo's, retail, e-commerce, energy, public transport, facility services and many more.We facilitate our clients to efficiently manage workload between their internal deparments and external providers via optimised workflows, and task-management, powered by a dynamic organisational model and permission structure.We strive to provide our global customer base with the highest possible quality of service and a “right first time” attitude backed by ISO certifications and a proven trackrecord of succesful service delivery.Intersoft also provides key human resource services to clients to support their processes on an ongoing or temporary bases.Key-solutions;**Enterprise Workforce Management**Simulation, Capacity Forecasting, GAP Analysis, Personell Planning, Intraday Activity Tracking, AI feedback loop**Customer Experience Management**Surveys on various contact touchpoints, Case Analysis (root cause, contact reason, verbatim), Advisor Contact Monitoring, Analysis & Reporting, Continiuous Improvement (CAPA, coaching, feedback), Voice of Customer AI Analysis, Dashboarding**Employee Experience Management**Surveys by email and chat on different touchpoints, employee flight risk scoring, dashboardingNEW NEW **RECRUITMENT SHORTLISTING**** ERP for Facility- & Building Services**> 25 year history in the Benelux and France> Microsoft Dynamics based international scalable solution with proven trackrecord in Germany and France for over 20 years> Distributed Payroll Calculation Service