ICC/Decision Services

StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. Through a combination of software and proprietary data and insights, we build solutions that include employee engagement tools, real-time customer feedback surveys and objective performance measurement. Together, these solutions enable companies to build brand equity, increase customer advocacy and grow sales. We are excited to announce that ICC/Decision Services has been acquired by StellaService. The acquisition brings together two leaders in objective service measurement and creates an omnichannel product suite that spans stores, contact centers and ecommerce fulfillment.