Heart Of The Customer, LLC

Loyal customers are the heartbeat of your business. They are also essential to your bottom line. A 5% rise in customer loyalty increases profitability up to 125%. And loyal customers are vocal customers... each singes your praises, helping you attract more business and more loyal customers. Unfortunately, driving customer loyalty isn't always easy. But it can be. Heart of the Customer Journey Maps™ mine customer behavior and reveals how they feel at every moment of engagement. They are a powerful tool to help you engage the hearts and minds of your customers. These information-packed, easy-to-read journey maps help you: - Chart each step of the customer experience - Understand your customers by segment - Highlight moments of truth - Identify touch points and the emotions they trigger - Understand why customers stay—and why they leave - Implement the improvements that provide the greatest return We also provide workshops and keynote speeches to help you further your customer-centric efforts - contact us at 612-747-4021 to learn more!