First Assistance

First Assistance is an emergency assistance company that works on behalf of clients and partner organisations to deliver comprehensive, around the clock support to people in emergency situations. We specialise in all areas of assistance requiring immediate and on-going response, including the insurance, automotive, travel, medical and property sectors, operating 24 hours a day, 365 days of the year from our Auckland offices. With an extensive international network of clients and partners, First Assistance has connections that can guarantee professional services anywhere around the world. The aim of First Assistance is to provide a seamless solution from first contact to resolution of the issue. We see ourselves as an extension of our client organisation and treat each interaction accordingly. All calls on behalf of our clients are answered in their name, giving customers peace of mind that the company they deal with is supporting them in their time of need. Since its inception in New Zealand in 1992, First Assistance has placed great pride in its ability to provide issues resolution and assistance solutions with an unrivaled level of expertise. At First Assistance, our experts are on the front line. We hire highly trained automotive, linguistic, travel, insurance and medical experts to manage all communications, meaning the people answering our calls are not simply conduits for information, but rather can provide the right advice and solutions instantly.