Cyient, Service Operations Management

We design, integrate, and manage IT Service Management (ITSM) solutions. And we’re in the sweet and enviable position of having the right solutions at the right time. Our solutions are on the leading-edge of Gartner-recommended strategies for our space: simplifying complex IT environments with dashboard visibility and control, transforming data into role-based information for quicker, better decision-making, and translating traditional performance metrics into criteria that create value for the organization. Of course, elevating IT infrastructure and architecture to deliver these benefits requires engineering prowess: mapping dependencies, identifying and automating processes, designing the solution, rationalizing tools, integrating diverse applications, and developing custom application. If you’re the CIO at a Fortune-list company, then two years ago you knew Cyient as a process automation vendor used to lower costs in response to outsourcing pressure from your CFO and CEO. You learned that if IT’s contribution is based solely on cost, then you will always be defending against cheaper alternatives. Today, you discuss using IT to create value for the company. Keeping the NOC board green, meeting SLAs, and reducing MTTR remain important. But, they are stepping stones to simplifying complexity, making better decisions, and establishing IT as a strategic asset. All things that Gartner extols. All things that we do for our clients. All putting us in a very sweet spot.