Connex One

Connex One is a cloud-based, omnichannel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. One platform, every customer.OMNICHANNELConnex One allows you to engage with your customers using voice, SMS, email, live chat and social media. Using omnichannel contact points, gathering and processing relevant data gains you more effective, successful campaigns.DATA ANALYTICSConnex One provides a comprehensive data analytics structure to enhance future customer engagement. Armed with data-mined intelligence, agents can better understand and engage with their customers.PREDICTIVE DIALLERPredictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the Connex One platform is a game-changer.The Connex One omnichannel platform enables Contact Centres to handle interactions across Voice (integrated inbound/outbound dialler system), SMS, Email, Social Media and Live Chat platforms. Our comprehensive data analytics module helps businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results. Businesses using the Connex One platform spend more time interacting/communicating, generating and improving customer service with new or existing customers. Connex One clients have a higher rate of data penetration and see an improvement in their campaign performance, sales and customer retention.NEW CUSTOMERS TO THE CONNEX ONE PLATFORM HAVE SEEN A 25% INCREASE IN SALES WITHIN THE FIRST 4 WEEKSTo find out more about how the Connex One platform can improve your business workflow, to arrange a demo or a free trial, contact us on 0345 056 1133 today.