ANYWHERE365®

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? What if we’d tell you that at the same time, you can create a top notch customer experience, score higher performance in your contact center ánd reduce your IT costs? Founded in 2011, Anywhere365 has become the world’s leading cloud dialogue management and contact center platform, that was built native on Microsoft Teams. That’s right, you don’t need to change the core of your workforce systems. Just monetize on all the benefits of your Teams client in a secure infrastructure: we are ISO27001 certified!Anywhere365 lets you engage your customers effortlessly across any communications channels, from any device, location and any. Realtime voice-to-text processing translates over a dozen (for chat even for over 60) languages. While AI Bots handle all routine requests, live agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues.Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. This will help you focus on improving customer experience and streamline operations.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!