Almawave

Almawave is an AlmavivA Group technology innovation company, and is among the main Italian global players within the Customer Engagement, Speech & Text Analytics, Voice of the Customer and Customer Experience sector.Almawave was listed in the top 10 global vendors surveyed by Gartner Group for Speech &Text analytics, and is currently present in over 50 reports.Almawave solutions, based on Natural Language Processing (text & voice, available in +30 languages) and Artificial Intelligence (AI) proprietary solutions, enable the identification, understanding and elaboration of natural language-based concepts of interest expressed over multiple contact channels (voice, web, mail, sms text, social network, chat, etc.) by customers and end-users.Iride® is Almawave proprietary modular and scalable technological platform, supporting enterprise in the implementation of a “customer-centric” strategy. Customer conversations turn into a valuable set of contents in the interaction with customers and for the seamless understanding of business evolution leverage.Almawave technology was chosen by over 100 customers worldwide to introduce new opportunity of process efficiency, quality and growth as far as Marketing, Sales, Operations & Compliance.