Zuper

Zuper is an Enterprise mobility platform enabling organizations to manage, modernize and transform field and remote workforce. With the uberization of various businesses, the massive growth in the on-demand economy, and the internet of things, it is more important than ever to provide the best experience to the customers. There is absolutely no tolerance for mediocre service. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. But when it comes to field service, organizations are struggling to meet the growing demands of the customers resulting in huge loss of revenue and customer churn. As per industry experts and analysts, this is a huge 30 billion dollars market opportunity with no clear leaders. There are 1.8 billion field and mobile workers across the world and more than 85% does not leverage technology. Organizations are encountering multiple challenges dealing with field workforce resulting in low first-time fix rate, frequent repeat visits, low-quality jobs, missed SLA, low operational efficiency, and unhappy customers. Our goal is to enable organizations to **Zuperise** field workforce and dispatch the right field person to the right place at the right time with the right knowledge and tools. Transform customer experience and business with connected field service. Improve SLAs, first-time fix rate and maximize the utilization of the mobile workforce. Organizations using Zuper have increased workforce utilization by over 50%, reduced service turnaround time by over 35%, increased customer adoption and profitability by over 45%, operating more efficiently and reduced costs by over 30%. Zuper is the preferred platform for large enterprise organizations and a market leader in the Asia Pacific.