PatientFocus

PatientFocus is a medical billing company, that functions as an outsourced extension of our clients’ billing office. We focus exclusively on patient-pay billing – after insurance (or no insurance) and before bad debt – and facilitate patient communications, payment management, and patient financing options. The heart of the PatientFocus solution is the patient. Our unique combination of people, process and platform, and our “Day One” approach results in a highly coordinated, more comprehensive, and extremely efficient outreach program that protects both the patients’ experience and our clients’ brand. Leveraging a broad range of technologies, PatientFocus coordinates all patient-billing outreach via US Mail; targeted call-center campaigns; email and text messaging; a customized online payment portal; and payment options that include interest-free payment plans, non-recourse financing, and crowd-funding capabilities. Our solution is system agnostic and can be easily integrated into a providers’ internal systems. This seamless coordination provides real-time access to the data our team needs, along with clear and transparent reporting available for our clients 24/7. Additionally, because we have access to payment options that aren’t limited by our clients’ systems, we’re able to drive payments that traditionally would be written off or sent to bad-debt collections. This “our tools, your rules” approach is vital to increasing patient payments and offers the internal billing office the bandwidth necessary to address insurance remittance and underpayments. PatientFocus is a HIPAA-compliant program committed to providing our clients and patients with world class service and the highest level of data security.