Nu Echo

Outside the box thinking everyday Customer Contact Center Solution Providers Customer experience is our business. Our clients are enterprise level organizations looking to improve their CCC solutions and/or deploy a new one that surpasses their client experience needs. Our offerings include: implementation, integration, customization, optimization, deployment and QA. As a boutique style consulting firm, our creativity and agility help our clients stay ahead of trends in client interactions. CCC Consulting & Solutions Our largest practice addresses everything contact center consulting and custom solutions development. Our progressive, technologically savvy team creates our biggest market differentiator! Architects, analysts, systems integrators and software developers come together to create state-of-the-art solutions. We work with and build off the largest contact center platforms in the industry. We help our clients tailor CCC solutions to answer their needs of efficiency, operations, and client experience. Testing and Monitoring We are uncompromising when it comes to quality; making it not surprising that our second practice revolves around testing and monitoring. The need to test our solutions prior to client delivery, resulted in the birth of our robust testing tool; NuBot. Nu Echo offers a team of testing experts, a proven methodology and the industry’s most user-friendly cloud-based platform to find system issues before clients experience them. Speech Applications & Tuning Our speech and conversational practice is where Nu Echo started. Everyone considers user experience when it comes to the web, but have you properly thought out your Voice User Experience? The proper structure and flow of your speech application (choice of words that guide your clients through) is critical to efficient operations, positive client experience and loyalty. Nu Echo’s team brings a wealth of expertise: speech recognition, natural language, machine learning, more.