First Contact

Customer Experience is the new differentiator, and First Contact pioneered premium workplace service excellence for the Corporation Real Estate industry globally since 2006. Founded by internationally recognised hoteliers, we have been the “benchmark” service experience provider for large corporations and companies. We provide managed, bespoke workplace services to facility management companies, premium office assets, and service-centric corporations. We engage and delight over 65,000 guests across our client portfolio each month. They are welcomed by highly trained service professionals at all our locations. First Contact started in Australia and now we have offices in Singapore, Melbourne, Sydney, New York, Brisbane, Adelaide, and Perth. The service promise “Leaders in Service providing Service to Leaders” is our key differentiating idea of brand value. It is the specific idea positioned to create value for our clients, who are leaders in business. Our service makes these business leaders shine above the best, leaving the rest. Our people are the capstone of our commercial success. We have always placed considerable importance on our recruitment strategy to secure the best talent in the industry with above-market salary packaging, high-level mentoring, and demonstrated career progression. Work/life balance matters to us. For any information on our executive hospitality services, or if you may want further your career with us, we are at your [email protected] today.