Covisian

"A large amount of value can be generated, by reorienting customer management activities around consumer experience rather than purely cost. At Covisian we are uniquely positioned to support leading brands, leveraging our talented people and our proprietary customer management technology.” Covisian is the solution to reinvent Customer Management, combining operational excellence with leading-edge innovation. We have been investing in Sparta.ai, a proprietary operating system which allows maximising efficiency, quality and service excellence. Integration of artificial intelligence within Sparta.ai enables real-time control on value-driven KPIs like Churn, ARPU, quality, repeated calls… Covisian's offering is complemented by Vivocha digital interaction solution, allowing to communicate and collaborate with consumers on every channel and device. Covisian Digital integrates digital advertising & lead generation with human commercial activity. Covisian Academy, in collaboration with Politecnico of Milan, is the first Customer Management School in Italy, and it has expanded into Spain and Latinamerica. With more than 23.000 professionals, we serve international brands in over 37 countries. Covisian Group includes, among others, leading companies and organisations like GSS, RBS, Vivocha, Covisian Credit Management, Unitono and Covisian Transactional Services.