Over 16 years of experience in IT and IS transformation. I have helped customers, in multi-cultural context and various sectors, to define their IT organization, processes and governance. I am also involved in large IS transformation program’s management. Main areas of expertise: * IT and IS Transformation: § Information systems alignment on business stakes § IT department organization and processes optimization * Transformation program’ steering: § Large program governance definition and set up (Business and IT) § Operational project management: technical monitoring (miles stones, risks, functional progresses), budget follow-up, internal and external stakeholders’ alignment * Customer Relationship Management and Digital: § Support for new offer definition and modeling § Marketing, Sales and Customer relationships’ processes reengineering § Large scale CRM and Digital projects’ deployment management Key sectors and customers: * Bank and services: ALD Automotive, Arval, BNP Paribas, Crédit Coopératif, Apicil … * Energy: Areva, EDF, Poweo, Total * Editing / publishing: Sage, Wolters Kluwer

Senior Manager - CIO Advisory (Conseil aux DSI) @ Kurt Salmon is the trusted advisor to the world's leading business leaders. Through unparalleled industry expertise and focus, we drive superior value and results for our clients. Kurt Salmon is a global management consulting firm of 1,400 consultants across 13 countries and four continents. We have been helping industry leaders succeed for many years and, in that time, we have built an unparalleled knowledge of the industries we serve. We know that today’s leading businesses must be differentiated from their competitors and have the flexibility to respond to a constantly changing marketplace. Our considerable expertise in the industries we serve helps us deliver transformational, measurable and lasting results for our clients that position them for success now and in the future. We assist clients throughout the entire transformation process, developing leading-edge creative strategies, implementing them to achieve operational efficiencies, and helping organizations understand and use their new processes and tools to succeed. From October 2005 to Present (10 years 3 months) Manager - CRM @ From January 2001 to October 2005 (4 years 10 months) Consultant Senior - CRM @ From April 1999 to December 2000 (1 year 9 months) Consultante - CRM @ From 1998 to 1999 (1 year)

MBA @ HEC School of Management - MBA From 1992 to 1994 Political Science and Government @ Institut d'Etudes politiques de Paris From 1988 to 1991 Valerie Baudson is skilled in: Governance, Business Transformation, CRM, Digital, Management Consulting, Consulting, Business Process Improvement, IT Strategy, Organizational Design, Strategy, Management, IT Transformation, Information Technology, Project Management, Program Management, Business Analysis