I am an HR business professional with strong people skills combined with over five years experience working in creative, fast-paced, environments. I have a proven ability to build and maintain lasting relationships and provide customer-centric service, demonstrating strong leadership, communication and interpersonal abilities within management, training, recruiting, and leadership development roles.

HR Specialist @ Founded in 1999, Global Relay is the expert in Compliance Messaging Solutions, including Compliance Archiving, Messaging, Mobile and Collaboration. Global Relay delivers its services to over 20,000 customers worldwide, including small to large broker-dealers, hedge funds, investment advisors and public companies, as well as 22 of the world's top 25 banks and two public exchanges. For more information about Global Relay please visit: www.globalrelay.com Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access. Global Relay is growing! Visit our Careers page: www.globalrelay.com/about-us/careers to see a full list of openings we currently have to offer. From January 2015 to Present (1 year) Vancouver, Canada AreaDirector of Program Initiatives & Marketing (PPC) @ • Lead the development of a comprehensive multi-year summer camp program strategy • Develop program offerings that enhance the year-round use of the camp site and facilities • Recruit and train members of the Summer Staff team to facilitate programs and activities • Provide leadership to the development of program and ministry initiatives that advance the organization’s vision • Plan and lead the ongoing development of staff to ensure continued alignment with the PPC program strategies and personal engagement with the ministry • Develop and implement camper follow-up programs to ensure camper engagement with PPC • Educate the staff in order to better understand, support and embody the PPC brand Key Accomplishments • Directed five different weeklong camps in 2013, including New Year’s Camp • Developed internal processes for managing staff/volunteer recruitment • Provided leadership on the transition to new online camper registration system, created content for camper and staff application portals, and assisted in the rollout of a new website • Developed new advertisements and merchandise for the various camps • Significantly expanded social-media presence, resulting in significant followership and engagement increases across Facebook, Twitter, and through other new accounts (Instagram, Pinterest, etc.) • Developed new marketing initiatives that provided a 12.7% camper registration increase in 2013 From October 2012 to December 2014 (2 years 3 months) Vancouver, Canada AreaEnrollment Manager @ • Cultivated and managed a pipeline of qualified candidates for the Arrow Leadership Program • Managed recruitment tracking and communications systems, including communicating with other not-for-profit organizations • Managed the Enrollment Department budget and support staff • Ensured the timely processing of all program applications and paperwork Key Accomplishments • Developed and implemented a comprehensive, marketing strategy for the Enrollment Department, including the development of marketing collateral, communication channels, and conference exhibits. • Successfully built a cohort for the Emerging and Executive Leader streams From July 2011 to April 2012 (10 months) Phone Campaign Team Lead @ • Oversaw the performance of an 18 person call centre team during a donor appreciation call campaign • Managed the workflow and assignment of responsibilities to employees of call centre team • Provided coaching/mentoring in order to enhance individual development of team members • Provided thorough analysis and forecasting of the call centre team’s budget, success in light of annual plans • Provided guidance, direction and support to the call centre management team Key Accomplishments • Developed the Call Centre team by defining clear responsibilities and accountabilities that created a solid foundation in order to meet the organization’s needs and annual plans. From April 2011 to July 2011 (4 months) GEC Trainer & Educator @ • Facilitated training sessions for new head office employees • Oversaw recruitment, hiring, onboarding and training for the Guest Education Centre • Facilitated training and development for the Guest Education Centre employees • Managed escalated customer-service issues • Member of Health & Safety committee and Community Legacies team (green initiatives) • Developed and launched a department-wide, full-cycle recruiting strategy Key Accomplishments • Developed and launched a department-wide, full-cycle recruiting strategy • Assisted in career development and promotion of direct reports to management roles From September 2008 to April 2011 (2 years 8 months)

Human Resources Statement of Completion, Human Resources Management/Personnel Administration, General @ BCIT School of Business From 2014 to 2015 Arrow Leadership Certificate @ Arrow Leadership From 2013 to 2014 BA, Classics, Drama, Psychology @ Mount Allison University From 2004 to 2008 High School @ St. George's Senior School From 1997 to 2003 Steve Taylor is skilled in: Leadership, Recruiting, Program Development, Public Speaking, Fundraising, Live Sound, Leadership Development, Non-profits, Social Media, Team Building, Training, Nonprofits, Coaching, Event Planning, DJ