IT Consultant (Permanent) @ Mac, PC and Network Infrastructure support (1st - 3rd line) for Damien Hirst's holding company Science Ltd. I support around 250 colleagues in offices globally. From June 2015 to Present (6 months) 1st - 3rd Line Apple / Microsoft Support Engineer (Modulo2) @ • 90% Apple (OS X / iOS) - 10% Windows (1st - 3rd line, ~ 60 users) including offsite support for the Directors at various locations around London. • Effectively prioritising multiple incidents across multiple platforms and infrastructures, delegating incidents or workloads within my team (up or down) in order to bring about a swift and effective resolution for the client. • Windows / OS X integration (cross-platform File Sharing, AD configuration & binding, MS Sharepoint admin, MS Exchange admin and Onedrive). • Network infrastructure configuration, administration and support (Dell Sonicwall, Cisco & HP). Splicecom VOIP administration and support. • Personal Executive Support to “Advertising Guru” Trevor Beattie – a high profile Executive and founder of BMB Agency. • AV infrastructure design, configuration and support (including personal offsite AV / IT support to Trevor Beattie when giving presentations to third party institutions & companies such as Kings College, Central St Martins College, TBWA, Virgin Galactic etc.). • Video compiling / editing / post production for the above using Apple Final Cut X and Adobe Premiere Pro. • Client / Server remote management (and deployment) utilising tools and virtualisation technologies such as OS X Server Profile Manager, Absolute Manage, Deploy Studio, Puppet, Apple ARD, Spiceworks, MS RDC, VNC, Hyper-V, VMWare vSphere. • Mac OS X Server Admin (OD, LDAP, DNS, AFP etc). Windows Server 2008 R2 (AD, ExtremeZ-IP, WDS, WSUS, HTML Coding, Papercut, Sophos). • OS X client software / hardware support and physical repair (all OS versions, MacBook, MacBook Pro, Mac Mini, Mac Pro, Xserve) and Data recovery. • Various windows client support (WinXP - Win8.1). VMWare Fusion and Parallels Desktop client software integration. Some Linux client support (Ubuntu). iOS software and hardware support, MS Surface & Android software support. • Creative application support (Apple Pro Apps, Final Cut 7 & X, Logic 7, 8, 9 & X). Adobe CS5 & CS6. From October 2013 to June 2015 (1 year 9 months) 2nd - 3rd Line Support Technician @ Executive support, 2nd and 3rd line Mac / iOS support, 1st - 3rd line Apple server support (Apple OD, LDAP, AFP, SUS, Net Boot / Net Instal, Casper administration, backup, Server heath check auditing, planning and upgrade delivery etc), working to Apple's strict SLA for response and resolution. Manning the lead support service desk for EMEIA (650 users), making decisions on support delivery and delegating to the relevant EMEIA team, supervising Interns, project management, training video production, new Employee training, leading many various software workshops. From July 2012 to March 2013 (9 months) 1st - 3rd Line Mac Field Support Technician @ I was a Second to Third Line Apple Support Technician on a temporary contract as iSOS, where I was working at the level of Apple Certi!ed Technical Co-ordinator. I supported a large client base which included blue chip companies and small businesses alike. My day-to-day duties consisted mainly of facilitating Apple Macintosh server / client / iOS implementations for our customers and the continuing support thereof. This involved designing and successfully delivering deployments (including iPhone and iPads), managing expectations, building and maintaing B2B relationships, regular site visits and remote sessions to bring the implementation to fruition. I mostly worked under my own initiative following a brief, unless the deployment was very large where we would work in teams. From 2012 to 2013 (1 year) 1st - 2nd Line Mac Support Technician @ At Solutions I worked as an Apple Certi!ed Support Professional (OSX v10.5 and v10.6) working as First to Third Line Support within a highly trained team at the heart of the company (One of the largest Apple Premium Resellers in the UK). I directly supported the entire organisation, plus over 2300 individual end users (ADSL / Apple Mac client v10.3 - v10.7 / iPhone / iPad), over 150 schools / colleges and maintenance businesses such as Virgin Atlantic and The National Trust (ADSL / ADSL Bonding / Apple Mac Client & Server 10.4 - 10.7, iPhone / iPad) and over 2000 PSTN and ADSL connections attached to a special project. From this role I also developed a strong understanding of internet technologies including networking, router con!guration and DNS record administration. From April 2008 to July 2012 (4 years 4 months) Label Manager @ • Managed the successful manufacturing for 33 dance music label’s vinyl releases. • Facilitated the accurate digital distribution for over 60 label’s releases. • Generated digital delivery MP3 & WAV packs for download stores. • Created & maintained relationships with label managers in the UK & around the world. • Managed promotional licensing mail-outs and ‘link-outs’ to club / radio DJs and Sync Licensing contacts for our internal & external labels. • Sourced new music & labels on a constant basis (A&R). From 2007 to 2009 (2 years) Brighton, United Kingdom

Simon James King  is skilled in: Apple, Apple Certified, Apple OS, Mac OS X Server, Mac OS, iOS, Hardware Support, Technical Support, iPhone Support, Audio Engineering, Audio Editing, Audio Post Production, SAP, ITIL, HTML