• 9+ years of diverse experience in Business Systems Analysis, Requirements Management, Business Process Mapping, Continuous Process Improvement and Quality Assurance for enterprise-wide applications. • 2+ yrs IT experience in the areas of IT Problem Management and Network Administration. • Current Active Secret Clearance • Broad understanding of Information Technology aspects of Network Management, Software Architecture and day-to-day operations. • Deep understanding of Application Development methodologies such as Rational Unified Process (RUP), Scrum and Agile method. • Good grasp of Project Management, Business Process Re-engineering and Process Management principles. • Practical knowledge of Lean Six Sigma, SWOT Analytics, and CPI concepts. • Proficient in UML (Unified Modeling Language), Business Process Modeling and developing functional, workflow and status models. • Extensive experience in Requirements Elicitation, Documentation and Change Management.

Contractor - Sr. Business Analyst @ From December 2014 to Present (1 year 1 month) Lead Business Analyst @ • Directed and managed 2 subordinate Business Analyst’s tasks in line with the needs of the entire Project. • As Deputy PM, performed weekly/monthly reporting duties as well as planning and reporting of Project WBS tasks. Also acted as PM’s proxy when required. • Created and Maintained Project Roadmap to accurately depict project progress. • Primary User Experience and Business Intelligence for full scope of the project and all deliverables. • Collaborated with the Business Owners and Management to understand the project scope and the business needs. • Worked with BA and PM team to analyze the evolving business processes and needed systems to support the same. • Initiated and followed an adaptive and iterative flavor of Agile software development methodology to plan and strategize product deliverables. • Implemented and maintained requirements management plan for the requirements gathering and analysis needs of the project utilizing the available tools. • Created Agile Requirements artifacts that included Product Backlog, User Stories, Acceptance criteria and System Requirements. • Requirements were gathered through interactions and meetings and periodic walkthroughs with Stakeholders, SMEs, management and other potential users of the application. • Created and maintained wireframes in Visio or PowerPoint as needed. • Collected various data sets and exhibits from user community and provided analyzed results to technical team for development efforts. • Interfaced with development and testing team on a daily basis to ensure clear communications on requirements and defect reports. • Planned and executed all ongoing customer review activities including a group review/demo session at end of every iteration. This resulted in ensuring accurate and usable product delivery. • Assisted QA Lead in Implementing QA and UAT testing scenarios based on functional requirements document. From October 2012 to September 2014 (2 years) Sr. Business Analyst @ Responsibilities: • Collaborated with the Business Owners and Management to understand the project scope and the business needs. • Worked with BA and PM team to perform Gap Analysis on the AS IS and TO BE systems in order to identify the key business and functional requirements. • Implemented and maintained requirements management plan for the requirements analysis phase of the project. • Created Business Requirements Documents that included requirements and business rules. • Followed the guidelines of the Scrum methodology to strategize the implementation of current and future Sprints. • Identified and proposed processes for developing and documenting detailed business requirements. • Documented and maintained Business Rules documents for all existing and modified business processes. • Collected data from end-users and analysts to create Functional Requirements documents that are utilized by technical team for development sprints. • Conducted Use-Case reviews and identified gaps leading to improvements and enhancements in the same. • Requirements were gathered through interactions and meetings and periodic walkthroughs with SMEs, management and other potential users of the application. • Created and maintained the Requirements Traceability Matrix (RTM). • Interfaced regularly with development team and testing team to ensure clear communications on requirements and defect reports. • Implemented QA and UAT testing scenarios based on functional requirements document. From March 2012 to October 2012 (8 months) Washington D.C. Metro AreaSr. Business Analyst @ This project was taken on for one of our clients and was initiated create an IT platform that would create an efficient and scalable solution to replace their current manual business processes. All aspects of Home Healthcare services like patient management, timesheets, reporting, workforce management, payroll, vendor management, etc was all manual, on paper and in “silos”. I was involved in collecting and managing requirements from stakeholders, understand the requirements, write use cases based on the requirements. Responsibilities: • Worked with the SMEs to understand the project scope and the business needs. • Created the requirements management plan for the requirements analysis phase of the project. • Created business requirements which involved market risk analysis and risk management . • Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process in different iterations and phases like inception, elaboration, construction and transition of SDLC. • Identified processes for developing and documenting detailed business requirements. • Created Business Rules documents for all existing and modified business processes. • Collected data from end-users and analysts to create Use-Cases and Requirements documents to document business needs. • Requirements were gathered through interactions and meetings and periodic walkthroughs with Registered Nurses, Aides, management and other potential users of the application. • Conducted Use-Case reviews and identified gaps leading to improvements and enhancements in the same. • Created and maintained the Requirements Traceability Matrix (RTM). • Worked directly with development team and testing team to ensure clear communications on requirements and defect reports. • Designed and developed UAT scenarios based on business requirements From October 2009 to March 2012 (2 years 6 months) Business Systems Analyst @ Responsibilities: • Define Project Scope, Business Requirements, Use-Cases, and Functional Specifications. • Worked as a team with other business analysts to make an object oriented model of the application and create use cases • Performed GAP Analysis for new functionality requirements and prioritized them based on the business needs • Responsible for maintaining the minutes of all the requirement gathering sessions • Identifying, researching and analyzing problems and developing alternative solutions to resolve underlying operational issues. • Facilitated JAD sessions with the clients and assessed the facts of the discussion to not only gain an understanding of the issues, but discovering, documenting and analyzing data collection and data transformation processes to determine the cause of systematic errors or data quality improvement opportunities. • Worked with developers and quality assurance team to explain Use Case and functional requirements. From May 2006 to October 2009 (3 years 6 months) Problem Management Lead @ In my role as Lead Problem Management Analyst I was responsible to analyzing, managing all production problems related to the core service provisioning environment. I was also responsible for root cause analysis and problem resolution for all application issues that were assigned to the Problem Management team. Responsibilities: • Researched and analyzed IT best practices and strategies to establish and manage a common SDLC (Systems Development Life Cycle) process for all regulated systems for development/procurement, Reviewing of regulated documents etc • Analyze business requirements, business process and system architecture/design. • Responsible for defining and documenting Functional Specifications and Business Requirements. • Developed Test Metrics on the regular monthly basis for upper management. Used Quality Center as a repository for Test Cases and Defect Tracking for all the modules. • Initiated and validated changes and facilitated new user training and ongoing training and support of project systems, upgrades and modifications in system rules. • Create and manage daily, weekly and monthly reporting metrics to demonstrate system performance and enhancements achieved. • Work on production issues to analyze any API, Network or DB issues and task appropriate resource for problem resolution. • Assisted Sys Admins, desktop Admin and LAN/WAN teams in various deployment projects. From May 2000 to September 2005 (5 years 5 months) Dallas/Fort Worth Area

Associate's degree, Civil Engineering @ The Oxford Polytechnic, Bangalore India From 1994 to 1998 Sheetal Patel is skilled in: SDLC, Business Analysis, Requirements Analysis, Requirements Gathering, Visio, Requirements Management, Project Management, Project Planning, Product Development, Business Intelligence, User Experience, User Experience Design, Information Architecture, Microsoft Office, Agile Project Management