Sharon has over 10 years commercial experience specialising in maintaining long term business relationships on an international level. Sharon has a proven record of working with corporate clients to unearth the solutions required to maximise productivity, performance and profitability. She believes in partnering with those in her business network with the objective of providing win-win scenarios and...
Sharon has over 10 years commercial experience specialising in maintaining long term business relationships on an international level. Sharon has a proven record of working with corporate clients to unearth the solutions required to maximise productivity, performance and profitability. She believes in partnering with those in her business network with the objective of providing win-win scenarios and a differentiating service. A trusted advisor with a proven track record of results.Business Manager- East Coast @ Fircroft was founded in 1970 providing recruitment services to Oil & Gas companies operating in the North Sea. With over 35 offices around the world, Fircroft has global contracts with the world’s largest energy companies and some of the world’s leading engineering companies From November 2015 to Present (1 month) Brisbane Area, AustraliaAccount Manager @ Fircroft was founded in 1970 providing recruitment services to Oil & Gas companies operating in the North Sea. With over 35 offices around the world, Fircroft has global contracts with the world’s largest energy companies and some of the world’s leading engineering companies. From January 2015 to November 2015 (11 months) Perth Area, AustraliaSenior Recruitment Consultant @ Talent2 owned by Allegis Group, Inc. and formally part of its broader global network of operating companies. Allegis Group, Inc., founded in 1983 and headquartered in Maryland, USA, is a multi-billion dollar organisation and the largest private talent management firm in the world. Allegis Group serves its customers through several business units that provide staffing services and solutions to a wide range of industries from 400+ offices in 50 countries with 10,000+ employees worldwide. On any given day, Allegis Group has 130,000+ active contractors working on assignments with its 20,000+ clients throughout the Americas, Europe, and Asia. The combined strength of both businesses in the Asia Pacific region further cements Talent2's position as a competitive and agile business partner. Being part of a unified, privately held organisation means we have the ability to make decisions and investments to better meet the needs of our clients and candidates, as well as always keeping a long-term focus. From August 2012 to December 2014 (2 years 5 months) Recruitment Consultant @ Progressive Global Energy & Natural Resources is an international leader in the field of Energy & Natural Resources recruitment. Our tailored solutions are designed to fit any geography around the world, and through our network of professionals, we have the ability to provide both local and expatriate staffing solutions. I specifically focused on working with some of the largest global mining operators to deliver 'hard to find' talent to ensure project specific deadlines were achieved. From May 2011 to August 2012 (1 year 4 months) Recruitment Consultant @ Gemteq an Australian owned and operated specialist recruitment solutions provider, recognised for success in placing quality candidates into specialist industries and disciplines. Focusing on commercial professionals to technical industries such as mining and metals, industrial, petrochemical and construction. From January 2011 to May 2011 (5 months) Account Manager @ O2 is a leading communications company with over 1.5 million customers. O2 runs 2G and 3G networks in Ireland, as well as owning half of Tesco Mobile and providing network services for 48. It operates O2 Media, a mobile marketing division, and is home to a Wayra academy for accelerating startups. Based in Dublin and Limerick, O2 employs 1,000 people; has a retail network of nearly 70 stores; and sponsors The O2 music venue in Dublin and the Ireland Rugby Team. As an Account Manager, I managed over 550 SME & Corporate customers in a diversity of geographies throughout Ireland. My duties included but limited to: - Meet and exceed sales revenue, acquisition and retention targets - Meet and exceed customer satisfaction targets - Develop relationships with customers, know what is important for their business, build loyalty to O2. - Provide consistent excellent customer service to the entire SME customer base. - Establish and maintain rapport with customers and built trust and confidence through individual care & attention to detail. - Recognise, evaluate and capitalise on potential opportunities for additional business within your accounts. - Be tenacious in chasing and closing all leads. - Identify, qualify and quantify potential threats to all accounts. - Recommend and implement action plans . - Take ownership and use initiative in problem solving- make things happen - Understand and keep up to date on the latest wireless technology developments and technical issues affecting your accounts - Provide consistent excellent service to all customers, which is acknowledged by both corporate and individual customers. - Personally received expressions of appreciation from satisfied customers in recognition of excellent service and problem resolution. - Creating business relationships From June 2007 to July 2010 (3 years 2 months) Data Support Executive @ After progressing from customer care consultant, I took on further training and developed into Data Support Executive. The core duties involved: Servicing all technical enquiries for our productivity suite of products including but not limited to blackberry handsets, mobile broadband, XDA/ 3G handsets. Setting up email accounts to enable internet & email access on the go for personal and commercial customers. Making recommendations to clients regarding technology improvements to increase productivity within their businesses. Servicing o2.ie mailbox From February 2006 to June 2007 (1 year 5 months) IrelandCustomer Care Executive @ Inbound customer care for low spend SME/ high spend individual accounts Dealing with any escalations regarding customer dis-satisfaction Ensuring call volumes were achieved Managing internal reports Attending focus groups regarding increasing company productivity From February 2005 to February 2006 (1 year 1 month) Claims Executive @ Job Description: Reporting to the Business Manager, part of a telemarketing team, answering telephone queries politely efficiently and professionally; processing payments within agreed time-scales. Risk assessing for medical and promoting the product range. Attended training courses for continued staff development; advise manager of improvements/changes required to procedures, quality or system to benefit the company. From May 2004 to January 2005 (9 months) Business & Marketing, Cost & Financial Accounting, Marketing Information Analysis, Organizational Behaviour, Managing HR @ IPA From 2008 to 2010 Leaving Certificate, English, Irish, Maths, French, Geography, Business Studies, Construction @ Colaiste Muire From 1997 to 2002 HR & Personnel Management @ University of Limerick Sharon O'Flaherty is skilled in: Recruiting, Technical Recruiting, Management, Contract Recruitment, Sourcing, Training, Talent Management, Account Management, Leadership, Contract Management, CRM, Mining, Project Planning, Talent Acquisition, Contract Negotiation
Business Manager- East Coast
November 2015 to Present
Brisbane Area, Australia
January 2015 to November 2015
Perth Area, Australia
Senior Recruitment Consultant
August 2012 to December 2014
May 2011 to August 2012
January 2011 to May 2011
June 2007 to July 2010
Data Support Executive
February 2006 to June 2007
Customer Care Executive
February 2005 to February 2006
May 2004 to January 2005
Business & Marketing Cost & Financial Accounting Marketing Information Analysis Organizational Behaviour Managing HR
2008 to 2010
Leaving Certificate English Irish Maths French Geography Business Studies Construction
1997 to 2002
University of Limerick
HR & Personnel Management
Fircroft was founded in 1970 providing recruitment services to Oil & Gas companies operating in the North Sea. With over 35 offices around the world, Fircroft has global contracts with the world’s largest energy companies and some of the world’s leading engineering companies Fircroft was founded in 1970 providing recruitment services to Oil & Gas companies operating in the North Sea. With over 35 offices around the world, Fircroft has global contracts with the world’s largest energy companies and some of the world’s leading engineering companies
What company does Sharon O'Flaherty work for?
Sharon O'Flaherty works for Fircroft
What is Sharon O'Flaherty's role at Fircroft?
Sharon O'Flaherty is Business Manager- East Coast
What industry does Sharon O'Flaherty work in?
Sharon O'Flaherty works in the Staffing and Recruiting industry.
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Issued by Fircroft · February 2015
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