Vice President of Operations @ From July 2015 to Present (6 months) Tampa/St. Petersburg, Florida AreaSenior Manager/Team Leader, Global Food Service/Hospitality/Retail Innovation & Solutions @ Managed and directing a global cross functional team in developing, refining and delivering cutting-edge solutions to the QSR industry. This position leveraged my years of experience in foodservice and my past 5th level P&L responsibility. I led Panasonic to greater success within foodservices, hospitality, and retail and delivered greater margin and increased productivity to our customers. From April 2014 to June 2015 (1 year 3 months) Senior Business Development Manager, Hospitality @ Provided leadership to the hospitality industry sales team in identifying, developing, and promoting solutions consisting of the full line of award-winning Panasonic business-to-business technologies (mobile computers, professional plasma/LCD, projectors, professional video, video surveillance/security systems, document imaging, unified communications, POS, and more) for the hospitality industry market. I also collaborated and participated within the Restaurant and Retail verticals as needed to do the same. From April 2013 to March 2014 (1 year) Vice President of Operations, Wendy's @ Provided leadership and direction for the daily operations of a multi-state restaurant group, to achieve profit, sales, customer satisfaction and development objectives, ensured food safety, maximized efficiency and productivity, ensured effective cost management, directed safety and security, developed and executed plans to maximize sales and profits, evaluated and managed continual improvement in QSC, ensured proper execution of company systems and operating procedures, managed process for performance management and training and development, developed, implemented and managed business plans and budgets, managed distributor relationships. From June 1995 to April 2013 (17 years 11 months) Board Member (Past Chair) @ Advise the Board of Commissioners on matters of public concern and to help formulate and recommend priorities for the capital improvement and further expansion of the Rogue Valley International-Medford Airport. From 2004 to June 2012 (8 years) FAC Technology Subcommittee @ Worked with Wendy’s IT and Operations departments to evaluate software and hardware components and to select POS software / hardware with specific feature and functionality requirements which would satisfy the needs of the entire Wendy’s System. I also took a leadership role in the management of relationships with several of the vendors throughout this process. I have been involved in POS, BOS, standards and design, digital signage, simple order confirmation, mobile device utilization, hardware vendor selection, price negotiation, digital camera integration, smart kitchen display systems, conversational ordering, credit and gift card integration, and various other margin improvement projects during this time. Some of the results with the POS project alone were: • Payroll fraud: 1 – 5% of labor costs is from buddy punching; resolved by biometric readers for clocking in/out. • Improved food costs: transaction level details and condiment use flowing to food management system ensure improvements. • Reduce training from days to hours, saving 15 hours per new cashier per year; all from easy to use conversational ordering. • Reduced theft and skimming from the till and customers; via integrated credit cards. • No lost sales from offline credit cards; modern POSs have store-and-forward capabilities for credit so customers aren’t turned away, or operators give away food. • Lower outside order confirmation display (OCD) costs; the simple OCD is more than $1,000 less than a traditional OCD and uptime is dramatically improved. • Increased order accuracy reduces waste; the conversational ordering model and inside OCD ensures orders are rung up correctly. • Improved speed of service ensures more customers can get through the drive thru line; with touch screen and conversational ordering orders are entered quickly and voids are non-existent. From January 2006 to January 2012 (6 years 1 month) Human Resources @ Insured consistency, fairness and enforcement of policies/procedures, performance management, training, development, staffing, retention, compensation and appraisal process for multiple company and franchise markets. Supported the Vice President of Human Resources, liaison between field HR and corporate HR staff, employee relations, facilitated domestic relocations. From May 1991 to June 1995 (4 years 2 months) Restaurant Operations @ Overseeing operations for a Wendy's restaurant, developing and mentoring a team to ensure a positive dining experience for customers by monitoring and reinforcing food safety procedures, maximizing store sales and profit goals, maintaining QSC standards and ensuring protection of Wendy's brand and assets. From March 1990 to May 1993 (3 years 3 months)