Sakeia Shannon's Email Addresses & Phone Numbers

📖 Summary

Energetic healthcare professional that yields outstanding results, seeking a position that utilizes my organizational, analytical, project management, and interpersonal skills. Over 10 years of demonstrated success in the health and medical field, as well as, progressive consulting experience working at the elbow with fellow medical colleagues and improving the efficiency of Health technology. A team oriented professional leader with extensive training and project management experience. Currently interested in new Go Live projects and permanent positions. Open to discussing new projects and opportunities via InMail or at [email protected] Manager @ From October 2015 to Present (3 months) Technical Support Analyst - Hospital Solutions @ From June 2015 to Present (7 months) EPIC Activation Manager @ Rounding, Activation management Scheduled and coordinated support specialists schedules, lodging, transportation, etc. Provided back up support including but not limited to: Ambulatory ATE support to clinicians, counselors, and nurse practitioners Provided ADT support to outpatient Behavioral Health facilities Assisted physicians and nurses with order entry Supported physicians, nurses, and hospital staff its software implementation A/D support From March 2014 to Present (1 year 10 months) Credentialed EPIC Trainer/ Epic Field Manager @ Developed, planned, and supervised in service training activities to ensure compliance with accepted disaster standards. Developed training objectives and identified resources and activities necessary for accomplishing training objectives. Evaluated effectiveness of training and development programs and utilized relevant evaluational data to revise or recommend changes in instructional objectives and methods. Led, guided, and trained staff, interns, and volunteers performing related work. Selected or developed training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, no reference works. Delivered group and individual instruction and training covering a range of technical, operational, and management areas in specified field. Coordinated and performed administrative tasks and functions necessary to deliver document training. Formulated training outlines and determined instructional methods while utilizing knowledge of specified training needs and effectiveness of training methods as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops; taught CSR's verbatim script reading and NGD navigations. Compiled, submitted, and maintained training records for annual certifications of personnel. Coordinated the training of new recruits; secured training aids, materials, and resources for accomplishing training objectives. Wrote and distributed training information and scheduling management. Monitored recruit training, testing, and probation period in consideration for permanent placement. From January 2011 to Present (5 years) Epic Ambulatory Support Specialist @ Provided clinical and front office support during ambulatory go-live Supported front desk registration specialists with billing, scanning documents, ROI, collecting co-pays, closing cash drawers, and various registrations assistance Provided nurses with MAR support Physician template/Smart Phrase support Dragon support for physicians SnoMed CT coding support and diagnostic coding Provided elbow to elbow support to all hospitals and clinic areas during go-live pre and post operations Worked with go live support staff and clinic managers to resolve epic go live issues IMO use (Intelligent Medical Objects) Ambulatory support for medical assistants Trained staff with specific work flow procedures From January 2011 to Present (5 years) Certified HIT Professional, Go-Live Analyst @ Working as an EPIC, CERNER, MEDITECH, etc Consultant my responsibilities include the following: Understand the software requirements of the healthcare unit and make note of the features expected in the appropriate module Design the requested module based on the requirements and ensure it matches the end user's expectations Conduct functionality tests to estimate the user friendliness, feasibility and relevance of the software with the expectations Coordinate with the implementation specialists to install the software and ensure its compatibility with the installed network Maintain correspondence with the end users and advise them on ways to get acquainted with the new software Analyzed the project requirements, available resources and end user's expectation to determine the outline for the EPIC module Customized the installed software to particular user's requirements while maintaining the quality standards Made sure the reports and statistics delivered by the software are accurate and consistent with the industry protocols Coordinated tasks with all team members and ensured all activities proceed in one direction Drafted progress reports at every stage of the project and documented every task Identified deviations in the project and counseled the clients to eliminate them From 2010 to Present (5 years) EHR Sr. Project manager @ From January 2003 to Present (13 years) Epic Radiant, ADT, & Stork ATE Support @ Floater providing ATE support and guidance to physicians, nurses and all pertinent staff. Specialty support for Radiant and Stork users. From July 2015 to August 2015 (2 months) Cutover Project Manager @ From April 2015 to June 2015 (3 months) Site Manager/ Team Lead @ Coordinates System Test Cycles. Ensures quality and user-friendly applications through thorough unit-regression and systems testing procedures. Tests computer programs and systems. Verifies that system is operating correctly and achieves the desired results. Ensures that systems, applications and programs adhere to the specifications and meet business needs. Coordinates the evaluation and validation of potential solutions to end user requests. Investigates programs and systems to be created or changed, analyzing inputs and outputs. Works with end-users and ITS Department personnel to identify errors and omissions and to reporting them to the application vendor or developer. Perform Manual and Automation testing, as needed, for the project. Document, track, and communicate project testing risks, test results, status, defect analysis and unresolved problems for multiple projects and provide recommendations for improvements to the development team 5. Informs Team Lead/Project Leader and users as to the findings, status, and projected completion date of project. Logs problems encountered, progress made, and important project milestones throughout the course of the quality assurance cycle. Provides written, oral, and personal communication regarding project status. Responds to QA Team Lead/Project Leader and User inquiries in a timely manner. prepares specialized reports, “help files,” and document layouts using advanced system functions. Maintains data files, test scripts, other system-specific processes necessary to perform effective, and accurate quality assurance testing. Provides guidance to Technical Writer and/or QA Team Lead for completing training documents in a timely manner. Trains users to utilize information systems. Prepares user training material and end user guides to inform application users on how to enter, change, and access business information contained in the system. Develops training course curriculum and materi From February 2013 to June 2015 (2 years 5 months) Project Manager @ From January 2015 to April 2015 (4 months) Cerner Field Manager @ Supervised and directed support staff providing the following: Provided ATE support for nurses and physicians during CPOE activation Supported facility staff other CPOE module implementation in Labor and Delivery Provided ATE support in Post Partim/ICU/NICU Aided end users in specific workflow of ADT and CPOE Manage and evaluate support staff. Provide on site direction and development regarding project protocol. Round floors and supervise support staff. Liaison between support staff and on site personnel. From March 2013 to February 2015 (2 years) Epic Ambulatory MyChart Analyst @ Identify, evaluate, design and build solutions that improve the productivity and efficiency of the business Build the electronic solution in implementation support of the EHR revenue cycle, clinical, and ancillary area Collaborate with business analyst on the client's business processes to ensure proper system configuration Responsible for building, testing, implementation and documentation Coordinate with training team to develop application specific training curriculum and materials Design and develop system setup specifications, configure implementation, testing and data dictionary documentation for application data elements Provide ongoing operational system support and resolve escalated issues From June 2013 to September 2013 (4 months) Meditech Physician Liason Support @ Conducted one on one crash trainings for MDs and PAs for CPOE and PDoc Proctored e-learning trainings for physicians and issued AD log-ins for Citrix access Provided remote and emulating support to physicians for OM, Order Set Maintenance, and order tickets Provided pre go live support to physicians to build Order Set Favorites Analyzed module data conversion to 6.0 Provided ATE floor support for physicians during go-live Supported Dragon for documentation and Dictation From May 2012 to March 2013 (11 months) Bachelor's Degree, Health Informatics, 4.0 @ Western Governors University From 2012 to 2015 Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science @ Stephen F. Austin State University From 2003 to 2008 Sakeia Shannon is skilled in: Epic Systems, Cerner, Meditech, Training, Go Live Support, Post Go Live Support, Analysis, Data Analysis, Dragon Naturally Speaking, Nursing, Education, Higher Education, Spanish Translation, English to Spanish, Spanish