Trainer and instructional designer authoring software tools for distant learning. Epic certified in Cadence and Prelude. Experience in ADT workflows. Possess a bachelor's degree in Health Care Management. Currently serve as Process Improvement Specialist with Children's Healthcare of Atlanta where duties include developing and monitoring scheduling measurement metrics, consult on any projects for the Childrens physician group, Go-live support and train-the-trainer sessions. Professional Highlights: -EPIC Certified Cadence/Prelude Trainer -Familiar with ADT/Prelude/Resolute/HB, RTE, Chartmaxx, VPOS -Instructional design -Classroom facilitation and adult learning principles -SharePoint -Microsoft Office Suite (Word, Excel, PowerPoint, One Note) -Microsoft Outlook -Interactive Keypoint

Process Improvement Specialist @ Educate and provide technical expertise to system employees and leaders in identifying key indicators that are linked and aligned with organizational strategic goals and performance targets. Facilitate multidisciplinary teams to evaluate processes and systems, generate alternatives and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction and produce improved financial outcomes. Effectively communicates team recommendations. Facilitate delivery of basic, intermediate and advanced quality and service training modules to management and staff. Develops supporting instructional materials that enhance the learning objectives. Work with other members of the team to ensure consistency and seamlessness in service experience (in quality/customer service) or operational and financial performance (in revenue cycle). Facilitate Failure Modes and Effects Analyses to identify and eliminate or minimize points of risks through process redesign. Effectively collaborates with appropriate physicians, management, and staff to obtain, document and validate information related to assigned projects. Develop quality, service, and financial metrics to assess the overall success of improvement efforts. Evaluate and implement new initiatives that assist in the achievement of system goals. Maintain professional development by expanding knowledge base of methodologies and techniques including Continuous Quality Improvement (CQI), Statistical Process Control (SPC), Six Sigma, and Lean. (Epic Systems for revenue cycle). Participate in the achievement of organizational directed department goals. Demonstrate fiscal responsibility and contribute to departmental achievement of financial goals. From July 2015 to Present (4 months) Epic Certified Cadence/Prelude Technical Trainer (Patient Access) @ Provide technical training and orientation for patient access in Epic Cadence/Prelude/ADT and third-party vendor software to include Chartmaxx, VPOS, Pixcert, Voicecert, and Teletracking. Provide technical training for the high level supervisory functions of Cadence (Template Building) Assist in conducting training needs, job task and job analysis to develop technical training strategy to support IS&T Project Management. Instructional design -Develop curriculum and training materials to support and enhance learning objective. Introduce new hardware and software. Develop and maintain technical training schedule and employee transcripts in the Learning Management System. Maintain training facilities. Function as a testing lead, testing all new changes in various environments including but not limited to Test, Master Train, Text, and Production. Participate in educational and leadership opportunities to enhance professional growth and clinical expertise. Perform other responsibilities as required From April 2012 to July 2015 (3 years 4 months) Lead Patient Access Specialist @ •Serve as a expert/lead team member while participating in revenue cycle activities to include obtaining and entering accurate patient demographics, insurance verification charge capture, and collection. •Conduct screening of all Medicare, Medicaid and managed care patients, verifying insurance coverage, benefits, and obtaining pre-certification, referral or authorization as needed per insurance company requirements. •Integral to the overall customer service process, facilitating proper patient flow, greeter functions, clean claims processing, and conflict resolution. •Performs audits on Access Specialist •Conduct performance evaluations •Assist in hiring and orientation for new employees, and act as floor supervisor. From February 2011 to April 2012 (1 year 3 months) Administrative Assistant @ •Greet, screen, and refer visitors to appropriate personnel with professional appearance and demeanor, answer telephones for 3 companies, screen and route calls with a professional tone. Utilizing a 10 line systems. •Check accuracy of calculations and audited various accounts as required. •Process accounts payable, and coding for vendors. •Organized Regional Review for 200 + employees, including members from the corporate office. I booked the caterer, the tent and table company, and put together all presentation booklets. I also made travel arrangements for persons visiting the plant. From February 2010 to February 2011 (1 year 1 month) Administrative Assistant @ •Provided administrative/secretarial support to the VP Administrative, Bookkeeper and back-up to the Executives’ Assistant. •Composed and or proofed memoranda, took minutes during staff meetings as directed with regards to HR, marketing and restaurant operations. Required to know applicable policies and procedures for the particular departments. •Scheduled and coordinated meetings, appointments, events, completed expense reports and other similar activities for supervisors. Handled travel and lodging as needed. •Significant role in recruiting restaurant management; conducted candidates’ interview pre-screening, scheduled interviews, administered any applicable qualifying test, completed job references and inputted data for employment background checks and maintained activities log via excel. •Assisted with office relocation; Assist with file purge, boxed all executives offices, unpacked and help organize files and furnishing in new space. •Assist with production of company’s 250+employees’ weekly payroll as needed. •Prepared and assembled media kits for marketing events. From August 2009 to October 2009 (3 months) Intern @ •Charged with conducting research on childhood obesity. I compiled data from multiple sources offering causes, prevention and what constitutes an obese child. I placed the analytical data in a reference binder for patient use and the prevention/ nutritional materials were made available for distribution to the healthcare plan’s members. Highly praised by my supervisor for detailed report and the efficient turnaround time. •In charge of fostering relationships with Weight-Watchers to set up program for members participation in a voucher system to assist them with healthy living options. •Accountable for using a grant scheduled to expire in three days, for its intended use, purchase a toy that would help prevent childhood obesity. I chose Hula-hoops, identified a company who could get the product at the cost and quantity we needed, and coordinated bulk delivery. We met our deadline and the Plan did not loose the grant. •Charged with analyzing how a new law governing patient’s rights as to when and how to change their health coverage would impact the company’s revenues. With my limited introduction to Greenscreen and Impact Pro databases, I compiled a report that determined which currently hospitalize patient could be effected. I presented the findings directly to the company’s CFO. I was praised for its thoroughness. From May 2008 to August 2008 (4 months) Executive Assistant @ Provided administrative/secretarial support to the COO, VP Administrative and upon request to the company's President. Supported the company's restaurants by fielding calls related to HR needs, vendor issues, marketing tools needed, and maintenance problems. Personally identified appropriated vendor and coordinated dispatching to the selected restaurant. Significant role in recruiting restaurant management; conducted candidates' interview pre-screening, scheduled interviews, administered any applicable qualifying test, completed job references and inputted data for employment background checks Managed the company's catering phone line, prepare the customer's invoice, communicated with restaurant's staff and then distributed the invoice to the identified restaurant for production. Participated in presentation of new hire employee's orientation and cashier training for new store openings. Sorted and distribute mail, faxes, etc. Assisted with filing for COO, VP Administrations and Bookkeeper. Shared reception duties with one other employee, greeted visitors and managed the phone. From June 2007 to August 2007 (3 months)

BS, Health Care Management @ Florida Agricultural and Mechanical University From 2003 to 2009 S. Willoughby is skilled in: Customer Service, Microsoft Excel, Recruiting, Healthcare, Training, Analysis, Marketing, Research, Human Resources, Payroll, Microsoft Office, PowerPoint, Microsoft Word, Time Management, Process Improvement, Strategic Planning, Leadership, Outlook, Access, Epic Systems, ADT, Technical Training, Curriculum Development, Curriculum Design, Epic Prelude, Cadence, EMR Training, Ambulatory, Template Building, E-Learning, Healthcare Management, CPOE, Employee Training, EHR, Healthcare Information..., Meditech, Public Speaking, HIPAA, Hospitals, Event Planning, EMR, Software Documentation, Management, Project Management, Revenue Cycle