Russell Ridley's Email Addresses & Phone Numbers

I have extensive experience in banking and financial services principally in front line business and commercial banking and change/project management roles. I stand out as a warm, engaging and highly driven individual energised in equal measure by building relationships and delivering results. I always put the customer at the centre of a decision. I demonstrate a strong...

I have extensive experience in banking and financial services principally in front line business and commercial banking and change/project management roles. I stand out as a warm, engaging and highly driven individual energised in equal measure by building relationships and delivering results. I always put the customer at the centre of a decision. I demonstrate a strong focus on results and like to see the tangible outcomes of mine and my team members’ efforts. I am resourceful when I meet obstacles and work hard to overcome them calling upon the support of my established contacts and applying a pragmatic, no nonsense approach to creating a solution. I enjoy being in the thick of the action and like to stretch and challenge myself. I have recently joined the revolution at Metro Bank.Local Director @ Metro Bank is Britain’s first new High Street bank in over 100 years, focused on providing amazing service and convenience to customers. It is a full service, fully authorised bank, offering retail and commercial banking services to customers, direct and through brokers. The bank is based in London and the South East and plans to have 200 stores by 2020. Metro Bank is a community bank, with each store run by a local bank manager. It strongly believes in its motto of ‘Local Bankers Making Local Loans’, and works closely with SMEs to understand their needs. The bank takes a common sense, business-like approach to all customers, making lending decisions on an individual basis and providing business customers with a personal relationship manager, innovative banking products and amazing technology. Our model is simple: We take deposits, lend money, provide a full range of banking services and channels, and offer amazing service to our customers. For more information please go to www.metrobankonline.co.uk or email me on [email protected] From March 2015 to Present (10 months) Senior Manager/Business and Commercial Banking @ Managing various sub teams within the overall Williams and Glyn Delivery Team responsible for the design and stand up of a new challenger bank in the UK. Successfully managed a team of 4 contract staff that completed a full Operational Risk Assessment within a tight timeframe to support a site closure. Led a team of 4 contract staff on the transfer of operational support and business telephony to new locations. Transferred business processes without disruption to customer service. Provided detailed insight and input into the design and pilot of a new Business Directs Telephony Model. Consulted on the process design and implementation related to a major Corporate re-segmentation programme. From February 2013 to December 2014 (1 year 11 months) Senior Manager/Head of Implementation & Customer Migration @ Leading various teams within Business and Commercial Banking transformation to deliver a number of strategic change programmes. Led a team of c. 40 contract and permanent staff on the process design and successful implementation of customer moves. Customers moved on time with risks controlled and with strong stakeholder engagement and communications. Led a team of c. 10 contract and permanent staff on the process design and implementation of customer moves between business segments. Assessed training material and delivery related to launch of a Customer Relationship Management tool (Microsoft Dynamics) to business users. Assessed external trainers and provided business context at training events across the UK. From February 2012 to January 2013 (1 year) London, United KingdomDirector Business & Commercial Banking @ Business lead within a business change programme. Re-allocated customers within Business and Commercial Banking to meet EU Divestment directive and new business segmentation criteria. Required number of customer moves was unprecedented in terms of scale and complexity (systems, risks and timescales) Led a Data Team of 4 staff to design, document and implement a process to submit data files to a third party supplier to facilitate the implementation of customer moves. Designed a full MI suite for tracking customer complaints related to migration activity for presentation to the Executive. Designed, produced and presented Executive standard Management Information to support migration progress. From August 2010 to January 2012 (1 year 6 months) Director Business & Commercial Banking @ Accountable for leading a team of 11 combined legacy Business and Commercial customer relationship managers Successfully merged teams from legacy Business and Commercial Banking businesses Transformed business into top performing Team in East London Area Achieved 'Best in Class' staff Your Feedback scores From April 2009 to July 2010 (1 year 4 months) Director Commercial Banking @ Accountable for leading a team of 10 Commercial Banking Managers Achieved Number 1 ranking team in London and top 3 nationally Delivered double digit growth in core income and Customer Solutions Built a business that became less reliant on property and established its credentials as a ‘trading business’ Commercial Banking Centre with success in the £10-£25m sector Improved profile in the external market through establishing a Bankers, Accountants, Solicitors and Surveyors (BASS) networking club Created an environment where people wanted to work and achieved 'Best in Class' staff Climate Scan Led business to 'best in class' customer satisfaction scores From January 2007 to March 2009 (2 years 3 months) King Edward VI Chelmsford From 1971 to 1980 Mildmay Russell Ridley is skilled in: Commercial Banking, Banking, Financial Services, Management, Leadership, Team Management, Customer Experience, Stakeholder Management, Project Delivery, Risk Management, Portfolio Management, Retail Banking, Relationship Management, Governance, Change Management