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Rose Dorgan

IT Resource Manager

Resource Manager at Randstad Canada


Section title

Rose Dorgan's Email Addresses & Phone Numbers

Rose Dorgan's Work Experience

Randstad Canada

IT Resource Manager

July 2015 to Present

Randstad Canada

IT Business Development Executive

October 2014 to June 2015

Firstsource Solutions Limited

Team Facilitator/Customer Service Specialist

April 2013 to September 2014

Rose Dorgan's Education

University College Cork

Bachelor’s Degree Applied Psychology Honours

2007 to 2010

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Rose Dorgan's Estimated Salary Range

About Rose Dorgan's Current Company

Randstad Canada

Frequently Asked Questions about Rose Dorgan

What company does Rose Dorgan work for?

Rose Dorgan works for Randstad Canada

What is Rose Dorgan's role at Randstad Canada?

Rose Dorgan is IT Resource Manager

What is Rose Dorgan's personal email address?

Rose Dorgan's personal email address is ro****[email protected]

What is Rose Dorgan's business email address?

Rose Dorgan's business email addresses are not available

What is Rose Dorgan's Phone Number?

Rose Dorgan's phone (416) ***-*310

What industry does Rose Dorgan work in?

Rose Dorgan works in the Staffing and Recruiting industry.

About Rose Dorgan

đź“– Summary

Randstad Technologies, Canada’s largest provider of IT recruitment, has been helping clients find, hire, manage and retain the most qualified IT professionals in the country for contract and permanent positions across all technologies, levels and platforms. We don’t simply believe in working for our clients. We believe in working with them. Our deep understanding of your business and of the IT recruitment landscape will give you and your organization the assurance that we understand exactly what you need from an IT professional. Rose Dorgan- Resource Manager Contact info :416.962.5709 Actively looking for a Job Opportunity or simply wanting to discuss your status on the market, please don't hesitate in contacting me on [email protected] for further info.IT Resource Manager @ From July 2015 to Present (6 months) IT Business Development Executive @ From October 2014 to June 2015 (9 months) Team Facilitator/Customer Service Specialist @ - Analysing bills and credit to synchronise with customer accounts - Managed a high level workload within a deadline driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance targets in all areas (speed, volume, empathy and interpersonal awareness) - Handle payment extensions, locate resources for problem resolution and interface daily with internal colleagues in credit control, operations and retention - Updating crucial data to the SAP and CRM system. - Consistently commended for initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluations. - Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity - Received 3 certificates in “Customer Service Excellence” in my time here. From April 2013 to September 2014 (1 year 6 months) Global Sales Operations Analyst (end of qtr contract) @ - Constantly monitoring the pre allocations of orders to meet company targets using Salesforce - Used sales forecasting to predict short term performance to enable financial planning for the coming year( credit reservation, average sales volume per unit) - Dealt with international clients on a daily basis which utilised my organisational and communication skills From November 2012 to February 2013 (4 months) Insurance Administrator @ - Issuing new policies, dealing with amendments and the renewal of policies - Liaising with insurance companies and policyholders and handling queries - Creating Sales Leads which assisted in the conversion of sales for the company - To work to strict deadlines ensuring benchmark targets were met on a weekly/monthly basis - Utilising emotional intelligence to help the client see the best financial reality of our product/service From November 2011 to November 2012 (1 year 1 month) Telesales Supervisor @ - Built repeat sales through strong customer relationships by focusing on customer’s needs and wants - Order processing(cross-selling, which increased sales and profit) - Becoming the “go to” person for new and established colleagues, as one of the company’s primary mentors for handling customer queries particularly challenging calls - Meeting and exceeding daily targets on a consistent level in a fast paced environment - Helped the company attain the highest customer service ratings through my interpersonal skills, listening skills and problem resolution From February 2010 to October 2011 (1 year 9 months) Bachelor’s Degree, Applied Psychology, Honours @ University College Cork From 2007 to 2010 Rose Dorgan is skilled in: Business Development, CRM, Team Leadership, Management, Sales, Training, Sales Management, Customer Service, Consulting, Time Management, Customer Retention, Psychology, Relationship Building,, Microsoft Excel

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In a nutshell

Rose Dorgan's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

0 year(s), 11 month(s)

Rose Dorgan's Willingness to Change Jobs



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