✔ I'm a dynamic servant-leader and mentor with extensive experience and a passion for shaping product discovery and user experience focus as a core function in the development of digital interactive for high-growth companies. ✔ I have deep and broad expertise in cross-functional team leadership covering user experience, creative design, user research and user-interface code development activities. ✔ I possess a proven track record of visioning, building and integrating highly successful UX teams within start-ups and Fortune 500s alike, inspiring geographically diverse team members and defining large-scale, multichannel UX and Product strategies. ✔ I bring a vast store of award winning UX skills to the table, with extensive, hands-on experience across the realms of mobile, web, e-commerce, social, and multimedia within a wide array of verticals. ✔ I'm a seasoned designer, researcher and user advocate, and an expert in formative, data-driven design, fine-tuning of digital interactive, building traditional and digital brand identity, creating innovative user experiences and fostering of a user centered design culture. ✔ I pride myself on transforming vision into highly desirable products that are pragmatically aligned with market needs, delight users, and drive revenue growth. ✔ I'm grounded in an entrepreneurial spirit and innovative approach that's aimed at disrupting the status quo while generating market differentiation. ✔ I'm a recognized leader in my field, have received 2 CEO awards, 10 industry awards, and been a finalist for 11 additional industry awards for user experience, innovation, web, mobile and social media. ✔ I'm multilingual speaking English, Portuguese, and Spanish and have lived and worked in Brazil.

Sr. Director, Enterprise User Experience | Global Product & Technology R&D | COE @ Reporting directly to the CTO, I direct a cross-functional, multi-talented team of Product Designers, Information Architects, User Researchers, Analysts, Visual Designers and User Experience Design experts who's primary focus lie in leading strategic and tactical UX Research and Design across the enterprise. Key accountabilities include: ✔ Defining the global UX program strategic goals, objectives, and related measures aimed at maximizing usability, value, and delighted users across the ADP suite ✔ Providing cross-functional leadership across stakeholder groups to effectively incorporate user experience and data driven design insights at all stages of the SDLC ✔ Raising awareness of user needs and perceptions, representing and evangelizing the UX team's charter, both internally and externally ✔ Driving collaboration across teams and organizations to create comprehensive and coordinated UX strategies and triangulate user data towards developing a holistic view of opportunities ✔ Disrupting traditional UX methods and implementing rapid, iterative discovery testing models to inform product designs early in the life cycle and place the user at the heart of the process. ✔ Passionately advocating for the end user by influencing decisions to ensure that product design and strategy are pragmatically aligned to market and user needs. ✔ Rallying for budget and expanding UX coverage and integration. ✔ Designing and implementing User Research Labs and Creative Design Studio Spaces. From September 2015 to Present (2 months) Roseland, NJ USADirector, Enterprise User Experience Research | Global Product & Technology R&D @ With a primary focus of integrating, evangelizing and expanding User Experience activities both tactically and strategically, I increased UX efficacy and velocity, set the foundations for UX Organizational Expansion and readiness, moved User Experience to a place of strategic relevance across domains, business units and countries, and generated a 10x increase in the overall ADP Enterprise UX resource footprint. From January 2014 to September 2015 (1 year 9 months) Roseland, New Jersey USABoard of Advisors - User Research and Participatory Design @ MoBrasil is a Portuguese language, mobile marketing and advertising consultancy that targets the vastly expanding social media growth of Latin America's largest market, Brazil. Outside the USA, Brazil represents the largest market of unique Google visitors to YouTube, ranking among their top 5 markets by revenue, has become one of Twitter's top 5 active user groups, and comprises a user base of over 76 million on FaceBook. MoBrasil's culturally tuned and strategic native approach is uniquely positioned to guide and assist corporations in their online, social and mobile media marketing endeavors within South America as they seek growth outside the U.S. and Europe. The MoBrasil Board of Advisors is composed of globally dispersed, world-class experts who are passionate about realizing the promise of emerging technologies. From July 2013 to July 2014 (1 year 1 month) São Paulo Area, BrazilDirector, User Experience & Strategy - Online & Mobile Solutions @ Reporting to the VP of product, I directed a cross-functional, buzzing, multi-talented team of hand picked experts who all sparked off each other to create amazing results for every project they touched. Led UX program strategy and implementation of User Experience, Creative Design, User Research, UI Code Development, and User Centered Design processes for the Online Solutions' award-winning web, mobile and social properties including Lawyers.com, Martindale.com, Martindale.com Connected, Attorneys.com, EZLaw.com, LawyerLocator.com, Canadian-lawyers.ca (+15 other international sites), Law Firm Marketing Center, Legal Website Designer, and Client Service Center. Key accountabilities included: ✔ Define the overall User Experience, Creative Design and User Research program strategic goals, objectives, and related measures aimed at maximizing usability, value, visitation and lead conversion across online, mobile and social media channels. ✔ Direct market and competitive trend analysis and related UX/UI response strategies. ✔ Identify untapped opportunities for user-value within products and services. ✔ Lead all User Experience, User Research and Creative team activities, as well as related third party vendor interactions. ✔ Serve as executive chair for all UX, UCD, digital interactive, creative design, user research, accessibility, consistency and branding standardization activities across the organization. ✔ Manage a full scale, on-site usability lab with >500 individual participant sessions per year. ✔ Develop ongoing, iterative product discovery and usability testing programs & regiments. ✔ Oversee all quantitative and qualitative testing encompassing iterative product discovery, usability testing, multivariate and A/B testing, market, consumer and user-satisfaction surveys, consumer NPS, focus groups, cognitive walk-throughs, concept evaluations, heuristic evaluations, card-sorting activities, participatory design, and ethnographic research interactions. From March 2012 to November 2013 (1 year 9 months) New Providence, New Jersey USAManager, User Experience - Online & Mobile Solutions @ Directed User Experience, Creative Design and User Research teams covering all web-based solutions, open-web and mobile projects including B2B & B2C websites and applications, mobile sites, mobile applications, (iPhone, iPad, & Android), social media, & branding. Managed cross-functional teams consisting of Product Designers, Information Architects, User Researchers, Web Developers, SEO specialists, Accessibility specialists, Analysts, Visual Designers and User Experience Designers. Implemented and directed product discovery and user testing regiments, informing usability and value of products and features prior to development spend. Managed ongoing, multivariate and A/B test regiments and related experimentation and analysis for high-traffic, award winning web properties (25M+ page views per month). Served as executive champion and subject matter expert for all UX related matters. Acted as UX Chair on enterprise-wide, visual identity, accessibility, and cross-browser compatibility governance boards. Selected by CEO to lead cross-functional, multidisciplinary team addressing innovation GAP initiatives and was selected as recipient of a CEO award for related game-changing outcomes. From February 2011 to March 2012 (1 year 2 months) New Providence, New Jersey USAManager, User Experience - Global Solutions Development @ Implemented User Experience, Creative Design & User Research teams from the ground-up across the Law Firm Marketing Services division where previously no formal UX teams or UCD processes had existed. Established overarching UX charter and strategy, championed value, level-set expectations, clarified roles/responsibilities, evangelized the vision, rallied for budget, and integrated UCD activities into all projects. Acted as principal UX strategist and program manager, defining vision for and leading incorporation of human-centered design methods across multiple, concurrent web and mobile project initiatives. Implemented UI design pattern libraries, UX scorecards, visual style guides, behavioral analytics, accessibility governance, user research guidelines, and data-driven design approach to ensure consistency in processes and success across products and applications. Educated staff on Section 508 Web Accessibility Standards and Web Content Accessibility Guidelines ensuring product compliance and support for assistive technologies. Proposed, planned, designed and directed creation of full-scale, on-site usability and discovery testing lab facility. From March 2008 to February 2011 (3 years) New Providence, New Jersey USAGuest Lecturer - UCD / Web & Visual Communications Design @ -ongoing- Guest Lecturer for Seton Hall's undergraduate courses within the Web and Visual Communication Design study programs. Provide insights and practical application exercises covering User Centered Design, Iterative Product Discovery, 1:1 User Testing, and strategic application of formative research with target audiences. From February 2010 to February 2010 (1 month) South Orange, New Jerey USAFounder & Managing Partner @ - ongoing - Principal founder and managing partner of a boutique digital media, innovation and design agency providing a full range of product, customer and user experience design and strategy services as well as creative and technical development. Our principals and consultant specialists have more than 100 years of combined experience working with major corporations on driving the usability of products, websites, applications and services. We promote product innovation, user experience and design via proven customer insight methodologies and product discovery practices. Current clients include emerging and leading brands in traditional and digital publishing, telecommunications, automotive services, gaming, B2C product solutions and community marketplace/e-comm. From May 2008 to May 2008 (1 month) Piscataway, NJ USAPrincipal User Experience Analyst - Strategic Projects @ Principal analyst performing user research, analysis, design and detailed requirements documentation for web-based applications. Proposed, planned, facilitated and reported on user research activities at all organizational levels. Led creation and implementation of user interface design guidelines along with user-centered design and quality methods of operation. From April 2007 to March 2008 (1 year) White Plains, New York USAPrincipal Usability Engineer - Applied Research R&D @ Led cross-functional user experience and creative teams. Acted as principal UX strategist and designer with focus on Applied Research, productization of patented algorithmic technologies, Rich Internet Applications, and new product initiatives. From January 2000 to April 2007 (7 years 4 months) Piscataway, New Jersey USALead Usability Engineer - Access Provisioning Systems @ Directed creative and branding activities across business units and products. Member of the Web Common Architecture steering committee as user advocate, guiding the overall corporate direction for web-based development. Championed interface standardization for web-based applications creating UI Design Pattern Libraries and re-usable code patterns. From August 1999 to January 2000 (6 months) Piscataway, New Jersey USAUsability Engineer / Member of Technical Staff - Operational Support Systems @ Proposed, planned, facilitated and reported on user research activities across Operational Support products and services. Led desktop to web-services transitions for numerous products and services as related to user interface design, information architecture and flow transitions to empower users through newly available interaction methods. Researched and proposed stand-alone, derivative applications and services as common component offshoots of primary software packages for consumer facing web-services. From October 1998 to August 1999 (11 months) Piscataway, New Jersey USAFounder & Managing Partner @ Founder of a DotCom startup encompassing consultation, design, development, hosting and deployment of web presences. From August 1992 to December 1998 (6 years 5 months) Somerset, New Jersey USAWeb Services Program Director @ Directed, designed and developed all online solutions and corporate information services; concept through deployment. Principle user experience designer for B2C marketing web presence and associate intranet portal. Migrated facility to a digital environment. Designed and implemented web-based CRM and inventory CMS targeting consumer and associate facing sales activities. From August 1995 to July 1998 (3 years) Birmingham, Alabama USA

MMS, User Experience Design, 4.0 @ Rutgers, The State University of New Jersey-New BrunswickBA, English Literature, 3.5 @ University of Alabama at Birmingham Robert Harris is skilled in: Online User Experience, User Experience, Customer Experience, Servant Leadership, Interactive Strategy, Creative Strategy, Creative Direction, Content Strategy, Mobile Strategy, Creative Concept..., Customer Focus, Product Discovery, Product Design, Customer Insight, Hypothesis Testing, Multivariate Testing, A/B testing, Heuristic Analysis, Human Factors, Usability Testing, Usability Engineering, Customer Satisfaction..., Information Architecture, Task Analysis, User Stories, Wire Framing, User Interface Design, Participatory Design, User-centered Design, Interaction Design, Web Design, Website Redesign, Landing Page..., Conversion Optimization, Mobile Application..., Ethnography, Accessibility, Visual Identity, Business Analysis, Cross-functional Team..., Rapid Prototyping, Net Promoter Score, Social Media Marketing, Product Management, Mobile Solutions, Customer Engagement, Thought Leadership, SEM, Mobile Applications, Interactive Marketing