Senior Director Business Development at Luxoft @ Luxoft
University of Washington
Goal-oriented, well-experienced, and versatile professional who has achieved extraordinary results as a Support Delivery Manager (Sales), Director of Operations, and Professional Athlete. Demonstrated skill in Sales, Management and Customer Service with proven track record of achieving goals within established budget and under strict deadlines and criteria. Customer-focused and able to communicate effectively with clients and partners with
Goal-oriented, well-experienced, and versatile professional who has achieved extraordinary results as a Support Delivery Manager (Sales), Director of Operations, and Professional Athlete. Demonstrated skill in Sales, Management and Customer Service with proven track record of achieving goals within established budget and under strict deadlines and criteria. Customer-focused and able to communicate effectively with clients and partners with varying backgrounds and levels, as well as contribute to overall customer satisfaction.
Seasoned manager, adept at providing clear direction as well as necessary coaching and support to employees and management staff across multiple organizations to ensure quality, cost effective results, gaining market share with increased customer satisfaction.
A focus on improving delivery of services and ensuring strict compliance with deadlines and company criteria in order to satisfy clients while driving an optimal customer experience.
Accustomed to managing complex problems across multiple organizations and providing innovative, appropriate solutions to address customers’ concerns.
Specialties: Sales, Customer Service, Vendor Negotiation, Team Management
Bing Advertising: Sales Enablement Program Manager @ As a part of the Microsoft Search Advertising business, the Americas Operations Team is responsible for improving the sales & service experience for SMB online advertising customer segments by providing high-quality service and support in a profitable and scalable manner. To accomplish this, we evangelize Microsoft’s policies and processes; identify systematic and customer-level experience improvement opportunities; develop scalable operational solutions; and consult with partner, sales and service teams to enhance customer satisfaction with Microsoft. From October 2015 to Present (3 months) SR. SUPPORT DEL MGR AMERICAS (Sales) @ Sr. Support Delivery Manager in the Consumer Software and Services Support (CS3) Global English Support Delivery Team. Responsible for owning Answer Desk technical sales, supplier relationships, as well as managing the suppliers sales operations covering multiple lines of business through two customer lifecycles: technical support, and up and running. Leading change through strategic initiatives, such as Answer Desk, scaling the support model, and ensuring delivery of a global model with a local presence. Driving continuous improvement plans to support operational needs, cost efficiency, and improved customer experience with implementation of innovative initiatives or projects.
Answer Desk Sales Manager: Support Delivery
Created and implemented the sales program for paid technical support offerings as well as product sales for the Global English technical support teams. This program is currently the key factor in producing revenue growth of over 200% in less than 24 months.
Live Sales Assist: Support Delivery
Operations Manager for the Microsoft Store video sales team. In a 6 month period from July to December of 2014 the team tripled in size (200% increase), added 1 new location, and produced a 360% increase in revenue reflecting a positive ROI.
Support Delivery Manager: Technical Support (Office, Windows, and Virus Removal)
Launched and managed call center operations covering Technical Support and Sales around the world including Cost Rica, India, Philippines, Canada, Mexico, Columbia, and The United States. From May 2012 to October 2015 (3 years 6 months) Greater Seattle AreaProcurement Manager GPG (Contract) @ This role will execute against a vision of Procurement Excellence which consistently drives impact in our increasingly rigorous internal environment by reliably delivering value and margin to the business. The Procurement Engagement Manager will partner with peers across Procurement’s Business stakeholders to define the approach to deliver against shared commitments, objectives, KPIs, action plans and trade-offs for the organization (aligning to broader Global Procurement Group (GPG) metrics / measurements). This role will demonstrate leadership in delivering against a plan and prioritizing efforts in alignment with service levels that are necessary at any given point in time to meet strategic, cost, profitability and compliance goals. Success is dependent upon the ability to build effective business relationships within an assigned Business Function with relevant business contacts and suppliers. From March 2012 to May 2012 (3 months) Director of Operations @ Provide expert leadership and managment to a statewide team of more than 1000 employees; facilitate weekly statewide conference calls to discuss status of operations as well as staff performance. Perform thorough review and assessment of production; draft operations reports weekly, monthly, and yearly. Conduct site inspections of 15 major hotel and shopping center accounts within the state of Hawaii, covering 2000 hotel rooms and more than 200 acres of public areas, and producing more than $30 million in annual gross revenue.
Ensure on-time, on-budget, high-quality delivery of contracted service through regular customer engagement and consultation.
Develop and institute various measurement metrics to ensure quality of service along with creation of workflow improvements resulting in increased efficiency and productivity.
Build a championship team through direct ownership and participation in the hiring and removal of senior leadership team members as well as investing in the training, coaching, and counseling of Team Members.
Strategically obtain new accounts utilizing superior communication and interpersonal skills in working with clients. From May 2010 to December 2011 (1 year 8 months) Hawaiian IslandsOwner @ Managed the development and execution of fitness training programs to customer base. Handled billing, sales, and marketing to new and existing clients along with brokering of new accounts to obtain exclusive marketing rights. Successfully led and facilitated the profitable sale of business and its intellectual property.
Work to continuously improve the customer experience through constant process and procedure improvement based on regular customer feedback and metrics.
Directed business plan development for business expansion into class-oriented training.
Voted among the top 5 “Best of Western Washington” fitness companies in 2008. From January 2004 to June 2010 (6 years 6 months) Greater Seattle AreaAthlete @ Sponsored by Microsoft XBOX and Starwood Hotels Worldwide. Demonstrated ability to excel in high-pressure and extremely competitive arenas on a worldwide stage. Understanding of the effort and skill required to be in the top one percent worldwide.
2006: ranked in the top 25 in the world silver medalist, USA National Championships 7th place finish, World Cup team member, USA vs. Finland
2005: bronze medalist, USA National Championships team member, USA vs. GB vs. Russia
2003: silver medalist, USA National Championships finalist, Pan American Games From August 2002 to September 2007 (5 years 2 months) Greater Seattle Area
Boise State University From 2001 to 2003 University of Washington From 1999 to 2001 Rob Minnitti is skilled in: Management, Program Management, Business Development, Team Management, Customer Service, Account Management, Negotiation, Recruiting, Coaching, Leadership, Marketing, Training, Operations Management, Budgets, Cross-functional Team Leadership
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