Paul Higgins
Manager, Support Engineer
Lead Software Engineer at Salesforce
San Francisco, California
Section title
Paul Higgins's Email Addresses & Phone Numbers
About Paul Higgins
Manager, Support Engineer @ Kenshoo • Leading Tier 3 support operations across four US and APAC branches• Managing regional team leads • Internal co-ordination between client services and R&D team, escalation and prioritization of cases• Client-facing support for critical issues• Use of Salesforce to manage KPI and SLAs for support organization From August 2012 to May 2013...
Manager, Support Engineer @ Kenshoo • Leading Tier 3 support operations across four US and APAC branches• Managing regional team leads • Internal co-ordination between client services and R&D team, escalation and prioritization of cases• Client-facing support for critical issues• Use of Salesforce to manage KPI and SLAs for support organization From August 2012 to May 2013 (10 months) San FranciscoTeam Lead, Support Engineer @ Kenshoo • Hired, trained, and manage 4 support engineers for San Francisco office• Application customization and development for Kenshoo SEM platform• Database manipulation and query design using MySQL• Developed desktop application implementing multiple search engine APIs in Visual C# .NET• MySQL, VBA, C# .NET, Perl, PHP, Java From March 2010 to August 2012 (2 years 6 months) San Francisco Bay AreaSoftware Engineer - Cofounder @ Trubric.com • Co-founding engineer for online real estate platform• Designed and implemented full stack solution from absolute zero• Integrated with MLS data feed via API• Cake PHP, HTML, CSS, JSON, Javascript, jQuery, MySQL, Photoshop From October 2009 to March 2010 (6 months) Lead Software Engineer (LMTS) @ salesforce.com 2020 - Present: Production Engineering Tools• Full stack Software development• Architect, design, implement, test and deliver highly scalable products • Building software to prevent conflicts during wide scale parallel releases across a variety of topologies• Scrum master • Java, Heroku, Apex, git, Jenkins, Kotlin2013-2019: Customer Centric Engineering• Software engineering focused on production support• Using Java, database, web API and UI skills to solve critical customer technical escalations to R&D from the Technical Support organization• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams• Providing timely information to customer facing teams to improve overall customer satisfaction• Mentoring Technical Support on technical issues and best practices• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert• Java, PL/SQL, Splunk, JavaScript/jQuery/Sencha, CSS/Bootstrap San Francisco
Paul Higgins’s Personal Email Address, Business Email, and Phone Number
are curated by ContactOut on this page.Paul Higgins's Work Experience
Kenshoo
Manager, Support Engineer
August 2012 to May 2013
San Francisco
Kenshoo
Team Lead, Support Engineer
March 2010 to August 2012
San Francisco Bay Area
Trubric.com
Software Engineer - Cofounder
October 2009 to March 2010
salesforce.com
Lead Software Engineer (LMTS)
San Francisco
About Paul Higgins's Current Company
Kenshoo• Leading Tier 3 support operations across four US and APAC branches• Managing regional team leads • Internal co-ordination between client services and R&D team, escalation and prioritization of cases• Client-facing support for critical issues• Use of Salesforce to manage KPI and SLAs for support organization • Leading Tier 3 support operations across four US and APAC branches• Managing regional team leads • Internal co-ordination between client services and R&D team, escalation and prioritization of cases• Client-facing support for critical issues• Use of Salesforce to manage KPI and SLAs for support organization
Frequently Asked Questions about Paul Higgins
What company does Paul Higgins work for?
Paul Higgins works for Kenshoo
What is Paul Higgins's role at Kenshoo?
Paul Higgins is Manager, Support Engineer
What is Paul Higgins's personal email address?
Paul Higgins's personal email address is p****[email protected]
What is Paul Higgins's business email address?
Paul Higgins's business email address is p****[email protected]
What is Paul Higgins's Phone Number?
Paul Higgins's phone (213) ***-*305
What industry does Paul Higgins work in?
Paul Higgins works in the Computer Software industry.
Who are Paul Higgins's colleagues?
Paul Higgins's colleagues are Jamal Khan, Ankit Zalani, Vijay Thumma, Anish Kanchan, Harshavardhan Patil, Anjan Kalyani, Keshav Sharma, Shiv Kalakoti, Katrin Ziegler, and Roman Pas
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