Manager, Assistant Manager, Employee @ Auntie Anne's, Inc.
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I am a self-motivated, talented, and highly dedicated individual looking to further gain knowledge and hands-on job experience in the IT field. I have outstanding capability to work both independently or as a team member. Strong experience with multiple routing and switching networking components and over two years of Cisco VoIP experience. Software fix/ installation knowledge on
I am a self-motivated, talented, and highly dedicated individual looking to further gain knowledge and hands-on job experience in the IT field. I have outstanding capability to work both independently or as a team member. Strong experience with multiple routing and switching networking components and over two years of Cisco VoIP experience. Software fix/ installation knowledge on Windows and Mac platforms. Knowledge of hardware and platforms including: Cisco, Juniper, Adtran, Barracuda, and Aruba wireless routers and switches, desktops and servers, fiber optic, and CAT 6 cabling. Installation of cable and hardware devices, including punching down cable to a patch panel/ 66 block.
Network Engineer / NOC Management @ Daily tasks consist of configuring phones, voicemail, and profiles in Cisco Unity and CUCM, including Cisco 7942g, 7962g, 7937 conference phones, VG224 Voice Gateway, and analog fax lines. Our largest VoIP account consists of over 6,500 users who submit tickets for incidents and changes. Working on phone bridges toward resolving issues with customers and customer partners. Monitor network and respond to SNMP traps on Cisco routers and switches, Aruba wireless LAN controllers, and other network equipment including Adtran devices. Handling RMA requests and configurations on the afore mentioned managed devices. Creating and working TAC cases with Cisco. Providing high level support and troubleshooting skills to resolve issues. Assisted with the rollout of a Cisco VOIP system for major international insurance company. Working daily with a CCIE VoIP engineer who also has regularly provided training to further my knowledge in higher level outages. Making changes and setting up devices in different network management systems. Utilizing multiple ticketing systems daily for different customers. Always providing excellent customer service to all customers, fellow co-workers, and vendors. Managing engineers in the NOC, creating the NOC schedule, and resolving customer’s escalations/issues. Working one weekend a month on call. Creating documentation and uploading it to a Sharepoint to help train others around me and further their skills. From February 2012 to Present (3 years 11 months) Network Engineer @ Installed cabling in office buildings and homes in the Frisco, Dallas, and Fort Worth areas. Configured and setup server rack with Cisco, Barracuda, Avaya, and Sprint hardware. Setup and configured PacketTrap ticketing and monitoring system with an online portal, including new devices, alerts, and companies. Configured users in Cisco Call Manager and Cisco Unity. Cleaned computers of viruses and threats. Attended Aruba Wireless Airheads Conference in Las Vegas 2013. From March 2013 to September 2013 (7 months) Manager, Assistant Manager, Employee @ Direct and coordinate activities of crew members to promote safe and profitable environment. Monitor product quality, product placement, and inventory control. Receive, confirm, and organize weekly food product and supplies. Responsible for funds accountability, banking procedures, and daily cash reconciliation balancing. Conduct and supervise the successful training of new hires, as well as advanced training on new HACCP codes. Engaged crew members in sampling and provided incentives to increase net sales, average NSPT, and customer counts. Accomplished Texas ServSafe Employee Food Safety Training. Received a perfect Secret Shopper score of 100% three consecutive times. From 1998 to January 2012 (14 years) Sales Professional @ Perform all essential duties required to open, close, and lucratively run the store. Ensure customer service relations are up to par and profitable. Monitor inventory and loss prevention on a daily basis. Participated in the Dallas Home Show 2009 and Dallas Home Show 2010 to promote new customer base, thus increasing sales. Accumulated over 125% the commission sales goals set for December 2009 and August 2010. From June 2009 to August 2010 (1 year 3 months) Dallas/Fort Worth Area
Mike Labosco is skilled in: Android, Troubleshooting, Active Directory, Customer Service, Team Leadership, Project Management, Network Administration, Microsoft Office, Management, Computer Hardware, Security, Disaster Recovery, Microsoft Exchange, Windows, Network Security
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