Brand Ambassador @ From October 2014 to Present (1 year 3 months) Server @ • Have thorough knowledge of the restaurant • Deliver professional, courteous, and efficient service to guests • Greet guests and build rapport • Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages) • Follow and establish table service procedures • Trained and guided other servers From July 2014 to Present (1 year 6 months) Server @ • Have thorough knowledge of the restaurant • Deliver professional, courteous, and efficient service to guests • Greet guests and build rapport • Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages) • Follow and establish table service procedures • Trained and guided other servers From March 2010 to Present (5 years 10 months) Secretarial Assistant @ • Answered phone inquires • Scheduled physicals and appointments • Created and maintained patient files • Filed and interfiled • Faxed prescription refills and patient documents • Took and recorded patients urine, weight, height, and blood pressure (for physicals) • Prepped patient rooms for PAP tests • Stocked rooms with medical supplies From September 2011 to August 2012 (1 year)

Advanced Human Resources Diploma, Human Resources Management/Personnel Administration, General @ George Brown College From 2015 to 2017 Bachelor of Commerce (B.Com.), Tourism and Travel Services Management @ Ryerson University From 2013 to 2017 Melissa Kocuba is skilled in: Restaurants, Food & Beverage, Food Service, Restaurant Management, Bartending, Culinary Skills, Hospitality, Food Safety, Time Management, Catering, Fine Dining, Human Resources, Marketing, Brand Ambassadorship, Team Leadership