Helping companies gain full insight of their big data to accelerate their business // See my profile for further info
Glasgow, United Kingdom
Hewlett Packard Enterprise
Business Development Representative for Big Data
November 2015 to Present
BDR for Big Data and Marketing Optimization
November 2014 to November 2015
Business Development Representative
May 2014 to November 2014
Danish Business Development Advisor
November 2013 to May 2014
IT Support Specialist
August 2012 to November 2013
Stream Global Services
Danish/English T1 agent at Xbox customer support
November 2011 to August 2012
Production line engineer
January 2011 to November 2011
What company does Louise Klavsen work for?
Louise Klavsen works for Hewlett Packard Enterprise
What is Louise Klavsen's role at Hewlett Packard Enterprise?
Louise Klavsen is Business Development Representative for Big Data
What industry does Louise Klavsen work in?
Louise Klavsen works in the Computer Software industry.
I am passionate about helping other people achieving their goals, my personal opinion is if everyone tried to help each other instead of always putting themselves first would mean we could end up being in a better World. Due to my Danish upbringing I don't believe I am better than anyone else (Janteloven), but I believe that you and me together can make the impossible possible. Another one of my philosophies is that there is always a solution to any problem, sometimes you just can't see it straight away. This philosophy I have taught myself after moving abroad due to different situations I have put myself in, it has truly made me stronger and now I believe there is no obstacle(s) too big for me.Business Development Representative for Big Data @ Business Development within the Nordics and Baltics for Hewlett Packard Enterprise Big Data From November 2015 to Present (2 months) United KingdomBDR for Big Data and Marketing Optimization @ Lead generation and customer guidance and assistance for HP Big Data and Marketing Optimization covering the Nordic and Baltic market From November 2014 to November 2015 (1 year 1 month) Business Development Representative @ Working with Vertica (Big Data) for EMEA. From May 2014 to November 2014 (7 months) Danish Business Development Advisor @ - Lead generation for the Danish market, focusing on hardware (network, server and storage). - Improving my product knowledge within HP and improving “sales” skills Daily tasks: - Interacting with customers (B2B) via telephone and email - Finding needs in Danish companies that HP can assist with - Scheduling call backs for customers that doesn’t have any needs at the moment - Building relations with customers, account managers, stakeholders, team leader and team manager etc. - Working on different campaigns (after events, product knowledge, web downloads - Reporting feedback from different campaigns on a weekly basis - Achieving KPI’s daily, weekly and monthly - Creating leads in Salesforce and lead templates. - Looking after leads in Salesforce, which has been turned in to opportunities - Assigning leads in Salesforce to appropriate account managers/partner business managers - Attending meetings and trainings ad hoc - Cold calling (profiling of Danish companies) and warm calling (after events) Special tasks: - Biztech training attended (lead generation in a new way, in depth interviews with customers) From November 2013 to May 2014 (7 months) IT Support Specialist @ - 1st level support for worldwide users. - Improving my IT skills and learning the different procedures Daily tasks: - Interacting with users via telephone, email and web queue - Assigning tickets from the queue - Working and solving tickets from queue - Talking with different users on a daily basis and helping them solve their computer issues - Reassigning tickets to correct workgroups (e.g. 2nd line, on-site etc.) - Calling users back with updates/ when updates are needed - Emailing and leaving voice mails whenever users are not able to be reached. - Creation of email templates for the most common emails I send out to the users. - Giving feedback on knowledgebase articles - Escalating issues when major incidents occurs - Ordering on-site support through secondary ticket system Special tasks: - Have a responsibility of making sure all pending cases are up to date and are logged correctly. - Providing assistance to any colleague who needs it - Taking advice and constructive feedback from the same colleagues. - Providing quick start training for agents who normally work with other clients - Desk-side training of new agents - Finding new and more efficient procedures From August 2012 to November 2013 (1 year 4 months) Danish/English T1 agent at Xbox customer support @ - 1st level support mainly for Danish customers both by phone and email. - Passed training at December 28th 2011 - Troubleshooting and solution-oriented including report building/customer relation focused work. Daily tasks: - Interacting with customers via telephone and email - Working with several different tools in English while speaking Danish with my customers. - Logging calls including updating UNC (Universal Naming Convention/subject line on cases) - Transferring cases to correct queue - Write notes regarding the issue customers reports. - Ordering replacement parts for customers when needed Special tasks: - Listened to my own and colleagues calls - Provided feedback on these either to manager and/or to colleagues. - Translating templates from English to Danish. - Quality analyzing other agents’ cases including - Checking up on the UNC - Checking if the correct string/workflow was used for the particular case - Making sure the right troubleshooting was used - Making sure notes was complete compared to the specific case. - Correct call back procedure was followed including correct call back time Special achievements: - Have been the top performer on solve rate for customers for two months in a row in the Danish/Norwegian team (93% solve rate and above, based on surveys send to customers after contact with us). - Have been top performer (again in the Danish/Norwegian team) in saving customers (retention trained in February) Advanced training: - Customer connection training in April (preparatory for a Call coach position) Call coach positions at Xbox customer support included following: - Listening to calls - Analyzing calls - Grading calls - Providing feedback to agents on the calls (with positive – work on – positive strategy) From November 2011 to August 2012 (10 months) Production line engineer @ I used to work in different places around the factory, everything from observing a machine to cleaning it. From January 2011 to November 2011 (11 months) Læreruddannelsen i Silkeborg From 2008 to 2010 VIA University College Silkeborg From 2008 to 2010 Graduated, Business Economics @ Silkeborg Handelsskole From 2003 to 2006 Louise Klavsen is skilled in: Big Data, English, Danish, HP, Customer Service, Customer Satisfaction, Lead Generation, Sales, Quality Control, Intercultural Communication, Salesforce.com, Mentoring, Coaching, Help Desk Support, Windows 7
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
0 year(s), 9 month(s)
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