Leiva Ronald's Email

To obtain corporate level posotion in True Blue, Inc.

Branch Manager @ Ensures the Success of Branch Staff – Ensures branch employees are a highly competent and professional customer service and sales team. Establishes personal credibility with the team by setting the example for aligning actions with company values. Provides the support and strategy to team to continually increase sales and improve customer service. • Mentors, Trains and Coaches – Provides coaching and mentoring to branch staff. Assists in setting organizational and personal goals and provides support in achieving them. Ensures Customer Service Representatives are properly on-boarded after hire, including appropriate training. Partner with the Human Resources Department when needed to work through challenging conflict. • Cultural Sponsorship – Creates and reinforces a passionate, responsible, creative and respectful “we” culture by encouraging the heart, fostering collaboration and strengthening others. Ensures branch team is modeling the way and living the values of TrueBlue. Works in partnership with other TrueBlue Brands in the market to achieve and/or maintain a dominant position in the market place. Recognizes that teamwork, trust and empowerment are essential to strengthen team capacity to deliver on promises and exceed expectations. • Sales and Customer Service – Identifies trends and competition in the market and takes action to maximize opportunities and minimize risks. Creates, coordinates and implements sales plans to meet or exceed net operating income and sales budget goals. Fosters and maintains the CSP Sales Culture and ensures team is aware of sales message and goals. From January 2012 to Present (4 years) Safety Committee Coordinator @ Adhere to the ST Code of Honor. Collect safety site visits' evaluations and pictures weekly for the Greater Los Angeles District. Assuring all Branches in the Greater Los Angeles District have a Safety meeting sheduled, that include at least three topics of discussion. Keeping a line of communication with our sister branches by staying on top of policies, procedures, and District injuries. From June 2011 to Present (4 years 7 months) Greater Los Angeles AreaAssistant Branch Manager @ • Mentors, Trains and Coaches – Provides coaching and mentoring to branch staff to support the achievement of organizational and personal goals. Helps to ensure Customer Service Representatives are properly on-boarded after hire, including appropriate training. Partners with the Human Resources Department when needed to work through challenging conflict. • Sales and Customer Service – Provides exceptional customer service to existing customers and our temporary workforce. Fosters and maintains the CSP Sales Culture. Sets the example for the Branch Team by capturing and cultivating customer loyalty and reinforcing a value-added proposition to customers. Performs job site visits as needed. • Maintains and Develops Accounts – Completes tasks such as bump calls and follows-up with customers by calling pinks to ensure jobs are completed to the customer’s satisfaction. Oversees the collection of payments in order to maintain accounts receivable guidelines. Supports the development of customer relationships through high-volume telephone contact. This includes resolving customer problems, collection of payments due, and price quoting within the assigned parameters of authority. • Utilization of Best Match Dispatch – Understands the requests of the customer and delivers the best fit when dispatching. Ensures that dispatch decisions do not adversely affect individuals in a protected class. Ensures customers understand Labor Ready’s best match dispatch policy and the president’s guarantee. (May be required to drive workers to job site if they have no other means of transportation.) • Entrepreneurial Oriented – Self-starting and resourceful; turns problems into opportunities. Seeks new assignments and additional duties from the Branch Manager. Must be extremely knowledgeable in operations, the temporary staffing industry and the overall strategies and objectives of the company. Complete understanding of the company’s strategic framework. From April 2011 to Present (4 years 9 months) Sales Specialist @ Outdoor business to business marketing. Indoor telemarketing/marketing. From October 2008 to Present (7 years 3 months) Customer Service Representative @ Customer Service Accounts Receivable Workers Compensation Claims Recruiting assocaites Safety Jobsite Evaluations Sales-door to door Payroll From August 2005 to Present (10 years 5 months) Private Porter @ Escort VIP passangers from TSA Security to their boarding plane. Report any emergencies or major incidents to both the CLIENT and the proper authorities such as the Police & Fire Department. Report any observed hazardous conditions to CLIENT. Such conditions include inoperative lighting, broken windows, leaks and spells or other similar conditions that can lead to personal injury. Prevention of unauthorized persons entering into restricted areas without proper LAX identification. Prevention of any dangerous items passing through the screening checkpoint. Random medal detection performed on carry on baggage. Radio dispatch for officers to signal for help. Maintenance of peace and order for Client and employees. Daily verbal and written reports. Promotion of Client’s rules and regulations. Additional services as specified by the Client. From October 2004 to August 2005 (11 months) Greater Los Angeles AreaAuditor @ From May 2001 to September 2004 (3 years 5 months)

Staffing, Operations, Management, Sales @ TBU From 2005 to 2013 Leiva Ronald is skilled in: Recruiting, Customer Satisfaction, Training, Sales Management, Sales, Customer Service, Coaching, Human Resources