To obtain corporate level posotion in True Blue, Inc.
Branch Manager @ Ensures the Success of Branch Staff – Ensures branch employees are a highly competent
and professional customer service and sales team. Establishes personal credibility with the
team by setting the example for aligning actions with company values. Provides the support
and strategy to team to continually see more
To obtain corporate level posotion in True Blue, Inc.
Branch Manager @ Ensures the Success of Branch Staff – Ensures branch employees are a highly competent
and professional customer service and sales team. Establishes personal credibility with the
team by setting the example for aligning actions with company values. Provides the support
and strategy to team to continually increase sales and improve customer service.
• Mentors, Trains and Coaches – Provides coaching and mentoring to branch staff. Assists in
setting organizational and personal goals and provides support in achieving them. Ensures
Customer Service Representatives are properly on-boarded after hire, including appropriate
training. Partner with the Human Resources Department when needed to work through
challenging conflict.
• Cultural Sponsorship – Creates and reinforces a passionate, responsible, creative and
respectful “we” culture by encouraging the heart, fostering collaboration and strengthening
others. Ensures branch team is modeling the way and living the values of TrueBlue. Works in
partnership with other TrueBlue Brands in the market to achieve and/or maintain a dominant
position in the market place. Recognizes that teamwork, trust and empowerment are
essential to strengthen team capacity to deliver on promises and exceed expectations.
• Sales and Customer Service – Identifies trends and competition in the market and takes
action to maximize opportunities and minimize risks. Creates, coordinates and implements
sales plans to meet or exceed net operating income and sales budget goals. Fosters and
maintains the CSP Sales Culture and ensures team is aware of sales message and goals. From January 2012 to Present (4 years) Safety Committee Coordinator @ Adhere to the ST Code of Honor.
Collect safety site visits' evaluations and pictures weekly for the Greater Los Angeles District.
Assuring all Branches in the Greater Los Angeles District have a Safety meeting sheduled, that include at least three topics of discussion.
Keeping a line of communication with our sister branches by staying on top of policies, procedures, and District injuries. From June 2011 to Present (4 years 7 months) Greater Los Angeles AreaAssistant Branch Manager @ • Mentors, Trains and Coaches – Provides coaching and mentoring to branch staff to support
the achievement of organizational and personal goals. Helps to ensure Customer Service
Representatives are properly on-boarded after hire, including appropriate training. Partners
with the Human Resources Department when needed to work through challenging conflict.
• Sales and Customer Service – Provides exceptional customer service to existing customers
and our temporary workforce. Fosters and maintains the CSP Sales Culture. Sets the
example for the Branch Team by capturing and cultivating customer loyalty and reinforcing a
value-added proposition to customers. Performs job site visits as needed.
• Maintains and Develops Accounts – Completes tasks such as bump calls and follows-up with
customers by calling pinks to ensure jobs are completed to the customer’s satisfaction.
Oversees the collection of payments in order to maintain accounts receivable guidelines.
Supports the development of customer relationships through high-volume telephone contact.
This includes resolving customer problems, collection of payments due, and price quoting
within the assigned parameters of authority.
• Utilization of Best Match Dispatch – Understands the requests of the customer and delivers
the best fit when dispatching. Ensures that dispatch decisions do not adversely affect
individuals in a protected class. Ensures customers understand Labor Ready’s best match
dispatch policy and the president’s guarantee. (May be required to drive workers to job site if
they have no other means of transportation.)
• Entrepreneurial Oriented – Self-starting and resourceful; turns problems into opportunities.
Seeks new assignments and additional duties from the Branch Manager. Must be extremely
knowledgeable in operations, the temporary staffing industry and the overall strategies and
objectives of the company. Complete understanding of the company’s strategic framework. From April 2011 to Present (4 years 9 months) Sales Specialist @ Outdoor business to business marketing.
Indoor telemarketing/marketing. From October 2008 to Present (7 years 3 months) Customer Service Representative @ Customer Service
Accounts Receivable
Workers Compensation Claims
Recruiting assocaites
Safety Jobsite Evaluations
Sales-door to door
Payroll From August 2005 to Present (10 years 5 months) Private Porter @ Escort VIP passangers from TSA Security to their boarding plane.
Report any emergencies or major incidents to both the CLIENT and the proper authorities such as the Police & Fire Department.
Report any observed hazardous conditions to CLIENT. Such conditions include inoperative lighting, broken windows, leaks and spells or other similar conditions that can lead to personal injury.
Prevention of unauthorized persons entering into restricted areas without proper LAX identification.
Prevention of any dangerous items passing through the screening checkpoint.
Random medal detection performed on carry on baggage.
Radio dispatch for officers to signal for help.
Maintenance of peace and order for Client and employees.
Daily verbal and written reports.
Promotion of Client’s rules and regulations.
Additional services as specified by the Client. From October 2004 to August 2005 (11 months) Greater Los Angeles AreaAuditor @ From May 2001 to September 2004 (3 years 5 months)
Staffing, Operations, Management, Sales @ TBU From 2005 to 2013 Leiva Ronald is skilled in: Recruiting, Customer Satisfaction, Training, Sales Management, Sales, Customer Service, Coaching, Human Resources