Support Associate @ Service Administrator - Enterprise @ Configuring best practice system specifications, workflows, and procedures for Enterprise sized clients with global implementations. • Develop and maintain travel and expense SAAS solutions for Enterprise-sized clients across various fields • Maintain regular meetings with clients, discussing goals, priorities, product roadmapping, monthly releases and positioning additional services for identified gaps • Interpret and align key business drivers, workflows, policies, and environments with best practice configuration • Facilitating manual and automated data imports and exports (HRDB, ERP/SAE, Dashboard Reporting) • Mentor both new consultants that join the department and peers on Enterprise service team • Contribute to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes • Provide expertise in Transparency/Sunshine Act configurations, country-specific travel allowance configuration and VAT configuration, accounting administration, and wide-scale end-user audit control From September 2013 to December 2014 (1 year 4 months) DBM Business Process Analyst @ • Serve as support on Kronos, Ceridian, Concur System administration, and Oracle-to-SAP map configuration • Reconfigure existing expense management software to account for a 1700% user base increase • Assess critical system configuration issues, develop and QA solutions for homegrown applications and business process development spanning from an individual to a global scale • Coordinate and support wide-scale project testing and validation (system controls, maintenance, account mapping) • Develop and deliver training documentation on an array of applications for various audience ranges and sizes • Assist retain-payroll organization with historical adjustment calculations (60 factor calculation process) • Execute Company Credit Card audit to reclaim five years of outstanding AX credit balances From September 2011 to September 2013 (2 years 1 month) Greater Boston AreaOperator @ Obtained training and licensure to operate PVTA commuter and intercampus shuttle buses Safely transport students and local residents of Greater Amherst in a variety of weather conditions From April 2008 to August 2011 (3 years 5 months)

Bachelor of Science (B.S.), Computer and Information Sciences @ University of Massachusetts Lowell From 2012 to 2013 Bachelor of Arts (B.A.), Business Economics, IT/MIS (Econ Specific), Logic @ University of Massachusetts, Amherst From 2007 to 2011 Groton Dunstable Kyle Ian is skilled in: Process Scheduler, Databases, Management, Access, Research, Data Entry, Mac OS X, Microsoft Office, Microsoft Excel, PowerPoint, SQL, Microsoft Word, Troubleshooting, Teamwork, Windows 7