• 14 Years Inside/Outside Sales, Account Management and Customer Service Experience • Relationship Building • Sales Pipeline Management • Solutions Selling Strategies • Territory Sales And Revenue Growth • Extensive Outbound Calling Experience • Persuasive Communication Skills • Twice Completed Sandler Sales Training Computer Skills: Microsoft Office Lotus Notes Eclipse Tour de Force Salesforce.com Various proprietary CRM Software Programs I received technical instruction on the operation of various wireless devices, security products, services, systems, safety products, and state compliance services through both formal and informal training sessions and vigorous sales training classes including Sandler Sales Training. Specialties Seasoned at managing a pipeline, assessing needs, providing solutions, negotiating and implementing pricing, and continuously following through.

Customer Relations Account Representative @ SI Group is a leading global developer and manufacturer of chemical intermediates, specialty resins and solutions that are critical to the quality and performance of countless industrial and consumer goods. • Enters customer orders and ensures product availability, equipment availability, loading appointment availability, the most efficient logistical arrangement to maximize freight economics and the ability to meet customer’s special instructions • Handles customer questions and issues to resolve as necessary • Works hand in hand with Sales & Marketing Departments to ensure the best customer experience • Creates unique and standard documents as needed for customer shipments • Works with freight forwarders to coordinate bookings and shipments of export orders • Submits appropriate federal regulatory documents or automated filings as needed for export shipments From August 2015 to Present (5 months) Territory Account Manager- Northern Mid Atlantic @ Protective Industrial Products is a U.S. based company that is part of a global organization. The company is jointly owned by Joe Milot, the company’s president, and Wellson Tao, his partner. Since 1984, PIP has operated as a supplier of work gloves to distribution throughout the United States. In recent years, operations in Mexico, Australia, China and Panama have been developed to meet the needs of those countries. October 1st, 2008 saw the inception of PIP Europe based outside Rome, Italy. • Works closely with outside sales team to grow existing business as well as obtain competitive business • Providing companies the best solutions for personal protective safety needs • Forged profitable relationships with current and prospective customers while providing exceptional customer service through attentiveness and extensive product knowledge • Sandler Sales Training From September 2013 to June 2015 (1 year 10 months) Acquisition Compliance Consultant and Sales Professional @ CT is The Legal Professional's First Choice for advanced software, web tools and expert services that help legal and financial professionals improve productivity surpass challenges and make critical decisions. CT companies provide the best solutions for registered agent, compliance and governance services, law department management, lien management, litigation support and trademark management. • Outbound telephone prospecting and cold calling to generate opportunities and obtain competitive business • Providing companies the best solutions for state compliance, law department management, lien management, litigation support and trademark management • Assesses client’s needs to offer a appropriate solution to address their compliance needs and alleviate the burden of tracking and managing state requirements and due dates • Exclusive use of salesforce.com for account management and tracking • Sandler Sales Training • Employee of the month June 2013 From June 2011 to September 2013 (2 years 4 months) Albany, New York AreaInside Account Manager/ Security Expert @ Held full responsibility of a regional territory working with security and network integrators. Utilized previously established supplier contacts to support efforts in selling security products by negotiating with clients to finalize deals and maintain existing accounts and also develop new business. Maintained personal rapport and strong mutually beneficial relationships with both vendor and clients. Often applied vast knowledge of system operation and function of CCTV and access control systems to assist with the design and specifications for multiple applications. Organized product trainings with Anixter, clients and vendors to ensure awareness of the most up-to-date technology changes and available products in the industry. Coordinated with existing clients regarding purchase & credit status, shipments & deliveries and quotation follow-up. Sourced new clients based from referrals and leads. • Organized product trainings with vendors for client base • Negotiated with clients to finalize deals and maintain existing accounts and also develop new business • Maintained personal rapport and strong mutally beneifical relationships with both vendor and clients. From April 2010 to April 2011 (1 year 1 month) Albany, New York AreaInside Sales Representative Security Products @ Sold various security products both commercial and consumer based- access control, cctv, fire alarm, security alarm, central vacuum and a/v. Through various training courses I learned the function, operation and design of complete security solutions. Concurrently managed 2 desks, demonstrating dynamic organizational, prioritization, and time management skills. Provided comprehensive customer support through performance of a variety of activities and various reporting including customer buying patterns, notifications of training classes and sales available to our customer base via e-mail and telephone, assisting in technical support issues as well as returns and repairs, ensuring shipments of product from our vendors arrive as necessary, and immediately handling any issues and concerns. Successfully built strong relations with both our customers and our vendor representatives leading to repeat business, referrals, and customer retention. Presented a professional, customer-focused image in representing ADI while supporting business growth. • Knowledgeable of function, operation and design of a complete security solution • Consistently exceeded monthly branch quota by 10-25% for the aforementioned years. • Helped lead the Albany sales branch to become the #1 branch in the United States for 2008 & 2009 • Successfully built strong relations with both customers and vendor leading to repeat business, referrals, and customer retention From August 2006 to January 2010 (3 years 6 months) Albany, New York AreaOutside Commercial/Small Business Account Manager @ Sold intrusion detection, access control, fire systems and video surveillance to commercial and small business customers. Responsible for managing my territory, following up on leads, calling on businesses both on the phone and in person, and working with various computer based account management systems. • Contacted B2B potential clients both on the phone and in person • Designed and sold intrusion detection, access control, fire and video surveillance systems to commercial and small business customers . From May 2005 to June 2006 (1 year 2 months) Albany, New York AreaInside Sales Representative @ During my tenure with Cingular I have been trained extensively in the sales process with strong emphasis on customer service and finding solutions to unique customer needs. I have been trained to sell against other companies products and offers in a highly competitive field while maintaining a professional and honest approach to promote Cingular products and services. I have worked closely with the management team to meet their expectations. Their expectations are not only for meeting sales quotas but also for adhering to protocols ensuring each customer is treated in the same professional and courteous manner. By adhering to those protocols I believe that I have maintained Cingular's standards and upheld the company's reputation. • Trained extensively in the sales process • Top 2 sales rep in my location 2003, 2004, and 2005 • Put strong emphasis on customer service and finding solutions to unique customer needs • Attending several product trainings monthly From November 2001 to April 2005 (3 years 6 months)

Troy High School Kristen Ellison is skilled in: New Business Development, Account Management, Access Control, Sales Management, Salesforce.com, Solution Selling, Sales Process, Selling, Sales, Business Development, CCTV, Wireless, Surveillance, Security, Professional Services