Well organized, results oriented professional with proven sales and customer service skills in retail, hotel, car rental & office supply markets. Strong business acumen from corporate based clients. Vast experience in outside/inside sales solicitatation to gain and retain customer account base. Adept at coordinating group efforts and being a team player to achieve goals with a positive attitude. Detail-oriented and efficient at balancing and prioritizing multiple tasks in a fast paced environment. Outstanding verbal, non verbal and interpersonal communication skills with diverse audiences. Specialties: Communication Relationship building Customer service Task prioritization Account forecasting/planning Negotiating Consultative selling Superior organizational and time management skills Clifton StrengthFinders Top 5 Strengths: Woo (Winning Others Over) Maximizer Connectedness Communication Arranger Email: kelley.young@cincyblind.org Phone: 513.487-4513

Account Manager, Business Development @ Leads outside & inside sales iniatives for agencies social enterprises including office supplies; furniture; janitorial products, tape and state contracts for the agency (at Wright Patterson Air Force base & Greater Cincinnati, Northern Kentucky markets). Generates & maintains new & existing relationships as a primary liason with agency customers. Achieves target sales, growth, and customer satisfaction metrics. Performs analysis of customer data to determine trends and identifies sales opportunities. Assists with telemarketing training with new trainees in the agency Communication Center from a target list of customers (State & Cincysight Office supplies). Calls on Federal Buildings to spur new customer base for agencies' Industries program. Handles multiple projects involving new business on any given week/month. From July 2012 to Present (3 years 4 months) Cincinnati AreaSenior Account Manager @ Senior Sales Account Manager calling on corporate accounts, travel agencies, associations and insurance companies in the Greater Cincinnati, Kentucky and Indiana markets. Grew a three state territory from $500K to $7M over 8 year time frame (OH, KY, IN). Gained 9 small business accounts each month and spent 80% of time doing outside sales to continually maintain customer relationships. Gained new accounts, built relationships, grew existing business to it's maximum potential through consultative selling and excellent customer service. Consulted customers on value added benefits at all times offering cost savings for customer and overall profit for company. Exceeded revenue growth each year from 2007-2012 and won several awards for doing so. Customer base ranged in size from 10K-2.0M. From May 1997 to July 2010 (13 years 3 months) Cincinnati, OHSales Account Manager @ Sales Account Manager in Greater Cincinnati and Northern Kentucky markets. Was part of the "opening" sales team of this property and helped raise $25M in profits before the hotel opened (9 month time frame). My account base consisted of Corporate Accounts, Associations; travel agencies; government offices. My role was to sell hotel rooms and banquet room/meeting accommodations to both groups and individuals coming to the area for business & leisure purposes. Customer base included Cintas, Kroger, P & G, Standard Textile, Luxottica, Ethicon Endosurgery;Makino; Fujitec; Bar Assocation; etc. From May 1995 to May 1997 (2 years 1 month) Mason, OHSales Manager @ Sales Manager in Greater Cincinnati & Northern Kentucky. Sold guest room accommodations and banquet space at the property to area businesses and associations. All corporate based valued added selling. Hilton was the premier hotel in the Northern Kentucky market. Experience working with International based companies such as Mazak, Krauss Maffei; Toyota; Balluff; R.A. Jones & Company; Kroger; Aurora Casket; etc. From 1989 to 1995 (6 years) Florence, Kentucky

Bachelor of Applied Science (B.A.Sc.), Family and Community Services @ Bowling Green State University From 1982 to 1986 Archbishop McNicholas Highschool Kelley Young is skilled in: Value Based Selling, Organization, Building Relationships, Capitalization on new &..., Teamwork, Social Networking, Maximizer, Winning Others Over..., Develop & Implement..., Contract Negotiation, Consult with Customers, Facilitate problem..., Negotiated over $7M..., Teachable, Opened New Marriott..., Compassion, Microsoft Word, Time Management, Staff Development, Customer Satisfaction, Business Development, Training, Customer Service, Leadership Development, Relationship Building, Public Speaking, Management, Team Building, New Business Development, Sales Management