Katie Glaser's Email & Phone Number

📖 Summary

Katie Glaser is a talented Contact Center Solutions Architect at ConvergeOne, a leading global IT services provider. With over 10 years of experience in the contact center industry, Katie has proven herself to be an invaluable asset to the company and its clients. Her expertise in designing and implementing contact center solutions has helped businesses improve their customer service operations and streamline their communications systems.

As a Solutions Architect, Katie works closely with clients to understand their unique business needs and challenges. She then leverages her technology and industry knowledge to design tailored contact center solutions that align with their goals and objectives. Whether it's a small startup or a large enterprise, Katie has the ability to translate complex business requirements into actionable technology solutions that drive tangible results.

One of Katie's key strengths is her ability to stay ahead of industry trends and emerging technologies. She is always seeking out the latest advancements in contact center software, cloud communications, and customer experience tools to ensure that her clients have access to the most innovative and effective solutions. By keeping a pulse on the industry, Katie is able to guide clients towards future-proofing their contact center operations and staying competitive in an ever-evolving market.

Katie's passion for technology and customer service has positioned her as a trusted advisor to her clients. She understands that a successful contact center is not just about the technology, but also about the people and processes that support it. Katie takes a holistic approach to her solutions, considering factors such as agent productivity, customer satisfaction, and overall business efficiency.

In addition to her technical prowess, Katie is also known for her strong communication and collaboration skills. She is adept at working with cross-functional teams, from sales and marketing to IT and operations, to ensure that her solutions are integrated seamlessly into the broader business strategy. Katie's ability to bridge the gap between technology and business objectives has earned her the trust and respect of both her colleagues and clients.

At ConvergeOne, Katie has been instrumental in helping the company expand its contact center practice and grow its client base. Her dedication to driving value for her clients and her commitment to delivering high-quality solutions has made her a standout performer within the organization. She is continually seeking new ways to elevate the contact center experience for businesses and their customers, and her passion for innovation and excellence sets her apart in the industry.

In her role as a Contact Center Solutions Architect, Katie Glaser has proven herself to be a strategic thinker, a forward-looking technologist, and a trusted partner to her clients. Her ability to understand complex business challenges, translate them into actionable solutions, and drive tangible results has made her an invaluable asset to ConvergeOne and a respected leader in the contact center industry. With Katie on their side, clients can feel confident that their contact center operations are in capable hands, and that they have a true partner in their journey towards exceptional customer service and operational excellence.