Vice President, HealthStream and BLG Practice Leader @ As Vice President and BLG Practice Leader Owens serves as an ambassador to our clients to achieve patient centered excellence. She leads the BLG team in providing service and performance excellence coaching, training and best practices to hospitals and health systems across the country. Owens works with senior teams to front line staff to establish cultures of alignment and engagement,as well as adopt new skills and behaviors to drive outcomes for patients and their families. From 2008 to Present (7 years) Pensacola, Florida AreaDirector of Market Research @ From January 2005 to May 2008 (3 years 5 months) Greater Memphis AreaSpecial Projects Facilitator @ From March 2003 to December 2004 (1 year 10 months) Jacksonville, Florida AreaAdjunct Professor @ From 2004 to 2004 (less than a year) Jacksonville, Florida AreaChild Life Aid @ From October 1998 to March 2001 (2 years 6 months) Gainesville, Florida Area

MHA, Health Administration @ University of North Florida From 2002 to 2003 BS, Human Resource Development @ University of Florida From 1997 to 2001 Katie Owens is skilled in: Coaching, Healthcare, Healthcare Management, Healthcare Information..., Market Research, Patient Safety, Hospitals, Performance Improvement, Medicare, Healthcare Consulting, Physicians, Leadership, Quality Improvement, Informatics, Training, Revenue Cycle, Managed Care, Leadership Development, EHR, Program Management, HIPAA, Physician Relations, Healthcare Industry, Organizational..., Patient Advocacy, EMR, Health Policy, Disease Management, JCAHO, Critical Care, Epic Systems, CPOE, Utilization Management, Ambulatory, Process Improvement, Medicaid, Revenue Cycle Management, Accreditation, Practice Management, Inpatient, Nursing