Specialties:Certified Project Management Professional (PMP), Certified ScrumMaster (CSM), ITIL, ISO 9001, ISO 20000, Project Management, Agile Software Development Practices, Business Continuity Planning, Training and Curriculum Development

Training and Project Manager @ Call center start-up (training and project management), business continuity plan (BCP) owner, IT and Software Development liaison, project management training (CAPM boot camp) creation and facilitiation From February 2015 to Present (9 months) RemoteProject Management @ Call center build out From October 2014 to February 2015 (5 months) Indianapolis, Indiana AreaProject Manager @ Business Intelligence (BI) implementation, Great Plains Dynamics upgrade, website redesign, and several software development & integration projects From January 2013 to July 2014 (1 year 7 months) Phoenix, Arizona AreaDirector, Information Technology @ Responsible for Infrastructure, Telephony, Software Development and Service Desk From November 2009 to January 2013 (3 years 3 months) Phoenix, Arizona AreaDirector, Information Services @ Responsible for Telephony, Service Desk and Data Services From May 2006 to November 2009 (3 years 7 months) Phoenix, Arizona AreaTraining Manager @ From January 2003 to August 2006 (3 years 8 months) Phoenix, Arizona AreaTrainer @ From March 1998 to December 2002 (4 years 10 months) Minneapolis, Minnesota Area & Phoenix, Arizona Area

BA, Sociology and Women's Studies @ University of Wisconsin-Madison From 1993 to 1997 Karen Fanning, PMP, CSM is skilled in: Agile Methodologies, ITIL, Business Continuity..., ISO 20000, Iso 9000, Curriculum Development, Salesforce.com, Team Building, Vendor Management, Team Leadership, Call Center, Training, Process Improvement, CRM, Management, Leadership, Scrum, Software Development, Cross-functional Team..., Call Centers