Knowledge Manager - IBM Watson Health @ From October 2015 to Present (3 months) Co-founder and Principle Android and UX Designer/Developer @ Revolutionizing the way people connect with each other! http://www.babble.today Babble! is a free app that offers you a new and anonymous way to mingle with the beautiful people and things around you. • Be the gravity of things and see everything that goes on around you, your neighbourhood, and your city. • Your interaction on Babble! is completely anonymous. Choose a fun screen name and be all that you ever want to be. • No registration or verification required. Just install and play! • Express yourself with text or photo, with the option to set an expiry on them. • Keep conversations private with Babble!'s built-in private messaging feature. • Easily search for Babbles! that are of interest to you. • Discover trending topics that other Babblers are talking about. • Engage in conversations by liking, disliking and commenting on things that you care for. • Share Babbles with apps like Twitter, Whatsapp, Kik, LINE, email and SMS. From March 2015 to Present (10 months) Product Manager and Lead Android Developer @ From January 2014 to Present (2 years) Toronto, Canada AreaFounder and Director of Photography @ From June 2012 to Present (3 years 7 months) Toronto, Canada AreaSocial Business Advocate - Application and Integration Middleware @ From October 2014 to October 2015 (1 year 1 month) Knowledge Engineer and Project Manager - Application and Integration Middleware @ - Proactively lead the creation, maintenance, management, delivery, promotion, search engine optimization (SEO), analysis, translation and retirement of the IBM knowledge base, housing over 260,000 publicly accessible documents that generate more than 100 million visits a year worldwide, leveraging business intelligence through reports created with Cognos Report Studio. - Collaborate with technical subject matter experts in a matrix environment to identify, capture, validate and publish high value information for use by internal and external customers to strategically encourage self-assist, which provides significant cost savings to the organization. - Member of the Social Media workgroup which proactively promotes and connects with clients through Facebook, Twitter, LinkedIn, YouTube, Blogs, and Discussion Forums. - Act in the role of a project manager for a multitude of projects, with varying complexities, business impact and conflicting deadlines, successfully deliver these projects in a consistently high quality and timely manner, and drive adoption. Currently lead of the IBM SupportTV YouTube program, global translation initiative, and the DCF automation and data intelligence initiative. - Exercised breakthrough thinking skills and published a patent on “Determining the Validity of Broken Links through Intelligence and Contextual Analysis” – disclosure #IPCOM000224859D. - Currently working toward a certification in PMP. Knowledgeable with the Agile, Waterfall and Scrum methodology, and the overall software development lifecycle. From May 2012 to October 2014 (2 years 6 months) Program Manager - Application and Integration Middleware @ - Responsible for the overall management, including but not limited to strategy setting, budget control, marketing, execution, course design, enablement delivery, reporting, growth and business accountability of an international education program through a number of innovative delivery media, tools and collaborative platforms in IBM Education. - Assessed, analysed and improved business processes, standards and policies through the development and implementation of new and existing technologies to increase the efficiency and productivity of the overall business unit. Spearheaded multiple efforts and streamlined numerous processes into simpler and efficient work flow. - Received top-tier performance appraisal ratings of 1 (top 10% performer in the entire company) for over delivering on program objectives and the implementation of innovative practices. From November 2008 to May 2012 (3 years 7 months) Project Manager - End User Services (EUS) @ - Managed the day-to-day activities of a work package in complex projects to ensure project goals and milestones are achieved on time and within budget. - Planned, executed, and controlled the Image Standardization project, which involved the planning, scheduling, deploying, communicating, leading and controlling a team of IT professionals and related work processes to migrate and support over 20,000 computers in key CIBC functional areas onto a new computing platform. - Monitored and controlled procedures, policies and change management to ensure they are executed appropriately and functioning according to Technology's project performance standards. - Provided daily updates, reports and presentations to senior management on the progress of project. From July 2008 to November 2008 (5 months) Toronto, Canada AreaWebSphere Support Program Coordinator @ - Prepared, designed, scheduled, coordinated and moderated multiple webcasts a week through teleconferencing and online e-meetings with IBM technical and business teams of various levels in the organization, under a rigorous and demanding schedule. - Developed, updated and delivered a complete set of written and Camtasia based training materials housed on the company’s intranet to provide work-level instructions for new-incomers to the team. From December 2006 to May 2007 (6 months) Web Marketing Specialist and Webmaster - Small to Medium Businesses @ - Designed and executed multiple on-going marketing initiatives simultaneously through a variety of traditional, online and social marketing vehicles, in support of $2M+ worth of SMB marketing campaigns. - Analysed and reported on the success of multiple marketing campaigns during campaign time and post mortem using Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, leveraging different statistical methods and techniques. - Collaborated with a line of advertising agencies and partners in co-marketing efforts and managed rebate/offer fulfilments and process. - Managed and maintained a large inventory of marketing documentations, marketing collaterals and small business software samples. From August 2005 to June 2006 (11 months)

B.B.A. Co-op Specialist, Management @ University of Toronto at Scarborough From 2003 to 2008 Joseph Lam is skilled in: Requirements Analysis, Business Analysis, Agile Methodologies, Integration, Web Development, Software Project Management, PMP, IT Strategy, SDLC, Program Management, Software Development, PMO, Vendor Management, ITIL, SOA