Technical Support Engineer @ In less than a decade, TeamLogic IT has grown into the nationwide network businesses rely on for Managed IT Services. Our success is driven through one core mission - to leverage technology to your advantage. Thousands of businesses across North America are taking advantage of our ability to deliver highly available, secure and
Technical Support Engineer @ In less than a decade, TeamLogic IT has grown into the nationwide network businesses rely on for Managed IT Services. Our success is driven through one core mission - to leverage technology to your advantage. Thousands of businesses across North America are taking advantage of our ability to deliver highly available, secure and flexible IT systems, filling the void in the market for a trusted technology advisor.
Here at TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us.
Best-practices drive decisions and action. Expansive capabilities serve a wealth of needs. Relationship flexibility enables work arrangements that accommodate different levels of service: fully-outsourced IT, supplemental IT or project-based.
We are committed to the exploration, immersion and specialization required by the evolving spectrum of technology. If you're ready to move your business forward, do it with The Color of Confidence. TeamLogic IT.
- See more at: http://www.teamlogicit.com/Company-Info/#sthash.1tTFh6z4.dpuf From October 2015 to Present (3 months) Phoenix, Arizona AreaDisaster Recovery / Backup Engineer @ From July 2014 to September 2015 (1 year 3 months) Phoenix, Arizona AreaHelpdesk Technician @ MS Terminal Services Administration, Desktop support; Building, configuring and troubleshooting of Desktops (HP, DELL, IBM), work on HP, DELL, IBM Server hardware and configuration. Wire Management, Mount servers and various network equipment into racks. From February 2014 to June 2014 (5 months) Phoenix, Arizona AreaIT System Technician @ Troubleshoot IP switched/router/based networks;
Troubleshoot of Windows Server 2008 & 2012, active directory, group policy, UNIX/Linux
Troubleshoot web environments and architectures along with knowledge of HTTP, FTP, DNS, and other Internet protocols. From January 2013 to August 2013 (8 months) Phoenix, Arizona AreaClient Service Engineer @ Key Responsibilities:
Answer client calls, and update cases.
Handle calls escalated from entry level CSE engineers.
Perform remote hands support sessions for clients including but not limited to: reboots, server mounting and dismounting, cabinet cabling, system troubleshooting, and hardware repairs.
Update client inventories and access lists.
Run and terminate Ethernet cable, and provision client cabinets.
Control access to the facility.
Troubleshoot and diagnose networking issues.
Answer client questions regarding trouble tickets, networking, systems, and facilities.
Interface with Upstream providers and perform troubleshooting.
Assist with facility and project planning.
Perform facilities monitoring checks.
Monitor network traffic and security cameras. From August 2012 to January 2013 (6 months) Sales Engineer @ Develop, mentor and train staff; seek to improve processes and procedures with the goal of delivering the highest level of service to our customers; Make recommendations for changes and improvements and communicate to NOC management; From June 2011 to June 2012 (1 year 1 month) System Specialist @ From January 2010 to May 2011 (1 year 5 months) Systems Administrator @ Provide hospitable and enthusiastic “Remote Hands” assistance to customers and prospects whether on phone or on the DC premises located at 120 East Van Buren Data Center, Level 3 Data Center and I/O Scottsdale Data Center.
Communicate regularly with peer Technicians in other Team facilities regarding operational situations and health.
Mass provisioning of Linux servers for web hosting. From August 2008 to December 2009 (1 year 5 months)
AS, Computer Science @ Anthem College-Phoenix From 2006 to 2008 Jonathan Rivera is skilled in: Cloud Computing, Hosting, Salesforce.com, Customer Relations, Microsoft Office, Colocation, Virtualization, Data Center, Windows, Linux, Active Directory, VMware, System Administration, Servers, Troubleshooting
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