I am currently employed as a Jr. Provisioner at vCom Solutions, a Telecom Expense Management company. I am looking to expand my knowledge and strengthen my skills in information technology. I am looking for a company that is seeking a long term employee and someone with technical aptitude, acute attention to detail, and a thirst for advancement
I am currently employed as a Jr. Provisioner at vCom Solutions, a Telecom Expense Management company. I am looking to expand my knowledge and strengthen my skills in information technology. I am looking for a company that is seeking a long term employee and someone with technical aptitude, acute attention to detail, and a thirst for advancement and growth within the company. I know with my degree and my current experience I can benefit your company in its growth and development.
Provisioner @ Currently a Jr. Provisioner focusing on managing telecom orders, escalations, hardware inventory, and network design. I work with multiple carriers to coordinate the ordering, design, install, and testing of multiple telecom circuits, both voice and data, all across the United States and in some overseas locations. My primary focus is on Comcast, Megapath, AT&T, CenturyLink, Cox, Spectrum, Qwest Local, and Toll Free Carriers. This position requires excellent communication skills, multi-tasking ability, organization skills and finesse in dealing with both customers and the service providers.
My regular work day includes: ordering services with carriers and managing those orders with the carrier while keeping the customer updated regularly. More often than not, I have to escalate with the carrier in order satisfy customer requirements or resolve issues that arose during the order process. I also regularly update our order system with updates and notes indicating the status of the order. I also work closely with our accounts, pricing, and customer engagement teams to make sure that the order is progressing as it should and maximum customer satisfaction is achieved.
I don’t hesitate to go above and beyond my regular duties if required to achieve customer satisfaction. It isn’t unusual for me to stay in the office well past close of business to insure that large orders are submitted with accuracy and without errors the day I receive them. I also am adept at troubleshooting when there are problems with the orders; including inaccurate pricing and addresses. I routinely work closely with our order desk team and account team to bring these orders to working order. My duties include verification of service location, network diagram and schematics, network and a check for compliance and compatibility From March 2014 to Present (1 year 8 months) San Ramon, CaliforniaTransportation Driver @ Previously worked as a Bus Driver on various campus routes on the Texas A&M University campus. My duties were to drive the bus while maximizing time and safety. This job requires discipline and keen observation skills in order to stay on schedule and maintain safety standards. From October 2012 to December 2013 (1 year 3 months) College StationShowtime Partner @ Worked as a ShowTime Partner, which involved working on the floor giving out samples, dealing closely with customers while upholding the highest level of customer service. The job required the ability to become quickly familiar with new products and to utilize strong interpersonal skills in encouraging customers to try new products. At times I would also have to handle a dissatisfied customer who would not be pleased with their shopping experience. I would have to work to quickly resolve the issue, assist in turning the customer experience around, and making sure they left a satisfied customer. I would also help at times with network problems around the store. From July 2010 to November 2011 (1 year 5 months) College Station, TX
Bachelor of Business Administration (BBA), Management Information Systems, General, 3.011 @ Texas A&M University From 2009 to 2013 Joel Hillin is skilled in: Microsoft Excel, Microsoft Word, Microsoft Access, Basic SQL, HTML, Computer Hardware, Communication, Basic Accounting, Basic Finance, Learning Quickly, Strategic Thinking, Critical Thinking, Positive Energy, Basic Networking, Microsoft Server 2008, Ubuntu 9.10, Case Analysis, C#, Visual Basic, Java, Database Design, Data Entry, Writing, Reading Comprehension, TCP/IP, Hardware Installation, Microsoft Visio, Strategic Management, Cisco Routers, Adtran, Linksys, LAN-WAN, iOS, Carrier Escelation, Network Provisioning, Toll Free, POTS, Telecommunications..., Telecommunications, Troubleshooting
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